Strategic Account Operations Manager

McKesson • Columbus, OH

4d

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Strategic Account Operations Manager, Pharmacy We’re looking for an experienced customer success management professional to provide strategic business development for some of our highest-profile pharmacy partners. This position is responsible for retaining and growing existing partnerships and developing strategies to ensure client objectives are met. This is the ideal position for a savvy, strategically minded client management expert. What Strategic Account Operations Managers Do? Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

Requirements

• Bachelor’s degree or equivalent
• At least 7 years of customer management experience, with a record of results in retaining and growing client accounts
• Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
• Ready to have an immediate impact on multiple client relationships
• Top-notch strategic acumen, problem-solving, and analytical ability
• Demonstrated success in a supporting a complex sales process

Responsibilities

• Serve as the primary point-of-contact and trusted advisor for key pharmacy clients.
• Develop and execute strategic plans to retain and grow revenue in alignment with McKesson goals and objectives.
• Foster long-term relationships with decision-makers and act as the voice of the customer internally.
• Provide actionable insights through data analysis and reporting to identify opportunities and remove barriers.
• Collaborate across divisions and shared service teams to optimize business results and customer satisfaction.
• Travel to client sites and industry events (approximately 25–30%).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees