Strategic Operations Manager, Merchant

Uber•New York, NY

36d•$106,000 - $118,000

About The Position

The Territory Merchant Operations Manager will focus on the Northeast territory, driving fast-paced and agile initiatives to strengthen merchant operations and retention. In this role, you'll develop resources that empower Sellers and Account Managers to maximize merchant performance and engagement. Key responsibilities include ideating and executing strategic initiatives, conducting analyses, building dashboards to track progress, and presenting insights to leadership. This is a high-visibility role that requires close collaboration with Territory Leads, Sales Managers, Sellers, and Account Managers to identify pain points and develop effective, data-driven solutions.

Requirements

2+ years of professional work experience in a related field (consulting, operations, strategy, tech, investment banking)
Strong Excel/Google Sheets
Experienced with SQL
Bachelor degree required

Nice To Haves

Strong experience building and executing complex processes
Ability to identify opportunities / problems and proactively deliver proposed solutions
Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
Strong communication and presentation skills, including experience presenting data & insights to an audience
Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
Advanced analytical capabilities including familiarity with python or R
Project Management experience
High energy working style and optimistic attitude

Responsibilities

Focus on Merchant acquisition, sales performance metrics and retention for the Northeast region
Identify, solve, or escalate customer or tech issues and opportunities
Track performance of resources through productivity metrics and outcomes (closed wons, first trips, gross bookings growth, offers adoption, online ordering adoption etc)
Create resources such as SQL queries, Dashboards and deep analysis to leave behind materials for sellers and account managers to utilize
Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoffs
Collaborate with cross-functional teams, including other territories, central ops, and product ops to achieve goals

Benefits

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.
You will also be eligible for various benefits.
More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

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