Strategic Operations Coordinator, Public Programs and Community Engagement

Crystal Bridges Museum•Bentonville, AR

4d•$17 - $26

About The Position

The Strategic Operations Coordinator is the ideal role for an individual who enjoys collaborative work with others in a fast-paced environment. The Strategic Operations Coordinator is responsible for coordinating large-scale projects and events across the division, identifying, and recommending solutions to operational and administrative process improvements and serving as a liaison with other divisions within the institution regarding the support of Learning and Engagement programs. Colleagues will rely on this individual for quick answers and dynamic decision making. In addition, this person works collaboratively with the Strategic Operations Manager and the Director of Strategic Operations across the program areas of the Learning and Engagement division to ensure the efficiency of shared systems and operations.

Requirements

Bachelor’s degree in Business Administration, Arts Administration, or a related field
2-3 years of work experience coordinating or leading programs, projects, or planning large-scale events
A good sense of humor and a calm demeanor under pressure
Great at writing for clarity
Operations and systems mind-set
Excellent customer service skills
Problem solver
Collaborate effectively with other department staff
Proven experience working with finance, accounting, data visualization, project management and relationship management systems including but not limited to Powerplan, Tessitura, Tableau, Asana, Smartsheet, WordPress, Momentous, and Microsoft Teams

Nice To Haves

Project management experience preferred
Organizational and operational experience preferred

Responsibilities

Coordinates the day-to-day operations and administration of assigned program areas within the Learning and Engagement division and provides proactive support to the Strategic Operations Manager
In collaboration with the Strategic Operations Manager, serves as an advisor and expert on administrative and operational matters across the division
Works in partnership with program staff to plan, organize, and facilitate programs
Coordinates implementation and maintenance, in collaboration with the Strategic Operations Manager, of project management tools, templates and systems across the division
Observes, reviews, and analyzes processes to identify inefficiencies and improvements to be made
Serves as project manager for large-scale projects and events across the Learning and Engagement division or various special projects from the office of the Chief Learning and Engagement Officer
Works in partnership with program staff to ensure all event-related information is obtained, all policies and procedures are followed, event timelines are accurate and followed, and all information regarding set-up, audio/visual, and staffing needs are communicated
Gathers, develops, furnishes, and maintains accurate data, records, and files of departmental programs, activities, and operational expenses to, reporting, and budget preparations
Assists the Strategic Operations Manager in creating and monitoring budget plans and proactively finds ways to reduce costs
Monitors ticket sales, attendance reports, financial statements, and other performance data to gauge impact and productivity
Liaises with other departments including Finance, Advancement, Communications and Special Events to ensure the delivery of Learning and Engagement programs are supported
Coordinates assembly and distribution of art kits, tote bags and other packaged items
Provides on-site event support for large programs and as needed for others, which may include nights and weekends.
Special projects as assigned
Website and Printing needs oversite for Community Engagement and Public Programs