Strategic Operations Coordinator, Public Programs and Community Engagement
About The Position
The Strategic Operations Coordinator is the ideal role for an individual who enjoys collaborative work with others in a fast-paced environment. The Strategic Operations Coordinator is responsible for coordinating large-scale projects and events across the division, identifying, and recommending solutions to operational and administrative process improvements and serving as a liaison with other divisions within the institution regarding the support of Learning and Engagement programs. Colleagues will rely on this individual for quick answers and dynamic decision making. In addition, this person works collaboratively with the Strategic Operations Manager and the Director of Strategic Operations across the program areas of the Learning and Engagement division to ensure the efficiency of shared systems and operations.
Requirements
- Bachelor’s degree in Business Administration, Arts Administration, or a related field
- 2-3 years of work experience coordinating or leading programs, projects, or planning large-scale events
- A good sense of humor and a calm demeanor under pressure
- Great at writing for clarity
- Operations and systems mind-set
- Excellent customer service skills
- Problem solver
- Collaborate effectively with other department staff
- Proven experience working with finance, accounting, data visualization, project management and relationship management systems including but not limited to Powerplan, Tessitura, Tableau, Asana, Smartsheet, WordPress, Momentous, and Microsoft Teams
Nice To Haves
- Project management experience preferred
- Organizational and operational experience preferred
Responsibilities
- Coordinates the day-to-day operations and administration of assigned program areas within the Learning and Engagement division and provides proactive support to the Strategic Operations Manager
- In collaboration with the Strategic Operations Manager, serves as an advisor and expert on administrative and operational matters across the division
- Works in partnership with program staff to plan, organize, and facilitate programs
- Coordinates implementation and maintenance, in collaboration with the Strategic Operations Manager, of project management tools, templates and systems across the division
- Observes, reviews, and analyzes processes to identify inefficiencies and improvements to be made
- Serves as project manager for large-scale projects and events across the Learning and Engagement division or various special projects from the office of the Chief Learning and Engagement Officer
- Works in partnership with program staff to ensure all event-related information is obtained, all policies and procedures are followed, event timelines are accurate and followed, and all information regarding set-up, audio/visual, and staffing needs are communicated
- Gathers, develops, furnishes, and maintains accurate data, records, and files of departmental programs, activities, and operational expenses to, reporting, and budget preparations
- Assists the Strategic Operations Manager in creating and monitoring budget plans and proactively finds ways to reduce costs
- Monitors ticket sales, attendance reports, financial statements, and other performance data to gauge impact and productivity
- Liaises with other departments including Finance, Advancement, Communications and Special Events to ensure the delivery of Learning and Engagement programs are supported
- Coordinates assembly and distribution of art kits, tote bags and other packaged items
- Provides on-site event support for large programs and as needed for others, which may include nights and weekends.
- Special projects as assigned
- Website and Printing needs oversite for Community Engagement and Public Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
