Strategic Key Account Manager - (Remote)

NovaSource Power • Chandler, AZ

1d • Remote

About The Position

NovaSource Power Services is the world’s #1-ranked solar operations and maintenance (O&M) provider and insight-driven total asset optimization partner for renewables asset owners ready to fuel smart growth. With over 20 years of operating experience and a presence on 5 continents, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world.

NovaSource’s comprehensive approach to total asset optimization in addition to O&M services includes value engineering, performance analysis, strategic supply chain management, and advanced monitoring systems. The company operates in key global markets managing over 30GW of solar power plants. NovaSource’s expertise extends beyond solar and includes battery energy storage systems (BESS), offering a complete suite of services for the evolving renewable energy landscape.

Position Overview:
We are seeking a highly motivated and experienced Strategic Key Account Manager to manage and nurture relationships with our top strategic accounts. This role is pivotal to our growth, serving as a trusted partner who leverages deep technical expertise to support our most critical customers, optimize their operations, and consistently exceed expectations.  The ideal candidate will possess a strong understanding of our operations, commercial processes, and technical aspects of our solutions, combined with excellent communication, collaboration, and relationship-building skills. In addition, this role requires strong project management capabilities to plan, coordinate, and execute strategic initiatives and account programs that drive customer success and business growth.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field; MBA or equivalent experience preferred.
• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong understanding of business operations, commercial practices, and technical concepts related to the company’s offerings.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to collaborate across multiple functions and influence stakeholders at all levels.
• Strategic thinking with the ability to analyze data, identify trends, and make informed recommendations.
• Strong problem-solving skills and a proactive approach to challenges.
• Proven project management skills, including planning, execution, and tracking of multi-stakeholder initiatives.

Nice To Haves

• Experience managing high-value or strategic accounts.
• Technical aptitude with the ability to understand complex products or services.
• Track record of delivering exceptional customer experiences and building long-term partnerships.
• Experience using project management tools (e.g., MS Project, Asana, Jira) to manage initiatives and coordinate teams.
• Ability to manage multiple concurrent projects while maintaining attention to detail and meeting deadlines.

Responsibilities

• Serve as the primary point of contact for assigned strategic accounts, ensuring consistent, high-quality communication and support.
• Develop a deep understanding of each account’s business objectives, operational needs, and strategic goals.
• Collaborate with internal teams including operations, commercial, and technical departments to ensure seamless service delivery.
• Lead and manage strategic account projects, including planning timelines, coordinating cross-functional resources, tracking milestones, and ensuring successful execution.
• Identify opportunities to expand account engagement, provide tailored solutions, and drive customer satisfaction.
• Monitor account performance metrics, track progress against KPIs, and proactively address any issues or challenges.
• Prepare and present regular business reviews and strategic recommendations to customers and internal leadership.
• Act as the advocate for the customer internally, ensuring their needs are represented in company decisions and processes.
• Build long-term relationships with key stakeholders to enhance loyalty and trust.
• Develop and maintain project plans for major initiatives, including risk assessment, resource allocation, and reporting on progress to both internal leadership and customers.
• Drive continuous improvement by documenting lessons learned from account initiatives and applying best practices to future projects.

Benefits

• Opportunity to manage and grow relationships with our most critical accounts.
• Work in a collaborative, fast-paced environment with exposure to multiple facets of the business.
• Be part of a company committed to excellence, innovation, and customer satisfaction.
• Take ownership of strategic account initiatives and make a tangible impact through structured project management and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level