Strategic Initiative Manager

Collective Health•Plano, TX

1d•Hybrid

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Strategic Initiative Managers (SIM) team operates at the core of our Customer Experience (CX) organization, serving as the connective tissue between strategy and execution. We are essential to driving high-impact work through the planning, management, and execution of organizational goals, priorities, and initiatives -- ensuring a consistent change management and project delivery approach across all of CX. This is not just a strategic supporting role; it's a leadership role that requires owning the process from initial strategic alignment to successful operational execution and delivery.

Requirements

5+ years of experience in program management, project management, or a strategic operations role within a large, complex organization.
Wide-ranging experience in both back-office and frontline service operations
Demonstrated history of coordinating cross-functional change management activities across diverse operational teams & business stakeholders
Proven experience in strategic planning, project management, and execution within the healthcare or tech sectors.
Ability to analyze complex problems, think strategically, and make data-driven decisions.
High degree of autonomy. Must be able to take high level objectives and drive results to completion.
Proficiency with project management software and tools (e.g., JIRA, Confluence, GSuite).

Nice To Haves

Previous Service Design Experience is a plus.
Certification in project management (e.g., PMP) is a plus.
Strong understanding of healthcare technology, including electronic health records (EHR), telehealth, health information systems, and regulatory requirements is a plus.

Responsibilities

Strategic Planning & Management: Actively drive and manage the ongoing planning, coordination, and execution of CX’s goals, key outcomes, and strategic initiatives — in partnership with the CX Sr. Leadership Team & relevant Domain leadership.
Project and Program Management: Directly manage & support simultaneous projects and programs, related to key goals, outcomes, & initiatives.
Change Management Coordination: Drive and coordinate CX change management activities across critical functions, including Service Design, Knowledge Management (KM), Workforce Operations (WFO), Learning, and Data Ops.
Program Oversight & Intake: Maintain a comprehensive overview of all domain-impacting projects and programs, serving as a centralized intake for new requests from business stakeholders to ensure proper assignment, scope definition, and alignment with organizational priorities.
Cross-Functional Collaboration: Partner with groups like Product/Engineering and PMO to support the creation of CX business requirements and coordinate the delivery of CX change management for domain-impacting projects and large-scale implementations.