Business Strategy & Initiative Manager

Bank of America•Charlotte, NC

7d•$115,000 - $175,000

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Consumer Transformation team is responsible for delivering responsible growth by leading the planning and execution of OpEx and large Risk initiatives requiring technology change. The Consumer Transformation team analyzes call types and client insights to identify enhancements to improve client experience, drive digital adoption, increase automation and reduce call volume. The Associate Facing Solutions team within Consumer Transformation manages desktop applications and platform integration to improve servicing through new capabilities and streamlining process inefficiencies. The team is accountable for the desktop platform strategy & planning, roadmap and project execution in partnership with key partners (Technology and Business partners across the enterprise), and manages cross-functional initiatives that improve performance. The Business Strategy & Initiative Manager role reports to the head of Associate Facing Solutions and will be responsible for leading new cross-functional initiatives from ideation to execution and delivery, supporting automation and AI initiatives from a desktop and CSR perspective, and communicating the initiative narrative and improvements to senior leadership.

Requirements

5+ years leading cross-functional, strategic initiatives to deliver high impact outcomes.
Expert communication and presentation skills (both verbal and written), able to concisely summarize key observations, clearly articulate considerations, and propose solutions and next steps.
Ability to translate complex business concepts into a simple narrative.
Highly effective with PowerPoint
Strong ability to collaborate and engage across functions and business lines and build strong working relationships with business partners at all levels of management – be someone others want to work with
Ability to succeed in in a fast-paced, matrixed environment, with multiple priorities, and limited supervision.
Comfortable operating with ambiguity; be a self-starter.
Flexible.
Proactive and self-driven, yet also be willing to change direction
Excellent analytical, problem-solving, research skills and the ability to formulate solutions independently
Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple high-visibility initiatives simultaneously
Exhibits a strong drive for results and success, demonstrates a sense of urgency to achieve outcomes, and routinely exceeds expectations.
Working knowledge of the annual planning process with the ability to develop and usher business cases through funding approval
Works in harmony among a high performing team and across key stakeholders to achieve swift adoption of ideas
Recent project management experience including process improvement and technology change efforts

Nice To Haves

Background in program management, change management and data analytics.
Knowledge of Consumer and Small Business organization.
Experience in contact centers and/or financial centers.

Responsibilities

Create a clear, strategic approach to guide effective program management, execution and control
Track milestones while developing, maintaining and reporting on an overall integrated delivery plan
Strong business centric mindset with ability to use sound business judgment and tailor approach to drive optimal business outcomes
Integrate knowledge of end-to-end business process into program planning and decisioning processes
Develop, maintain and report on an overall integrated delivery plan and able to communicate at the senior executive level
Define and drive the strategic roadmap for enterprise capabilities in partnership with business and technology stakeholders to ensure stakeholder alignment.
Prioritize opportunities based on strategic alignment, feasibility, and return on investment
Lead the creation and delivery of robust project plans with ongoing reporting to highlight progress to goal and results for the associate-facing desktop platform
Translate business objectives into clear, actionable requirements that guide design and development.
Facilitate collaboration and coordination across teams to explore and prioritize opportunities.
Leverage CSR feedback and top opportunities to create a strategic roadmap and communicate story effectively
Partner with frontline lines of business, business partners and Technology to drive results and ensure successful implementation of initiatives.
Operate as strategic liaison, ensuring alignment of technical solutions with business goals
Oversee execution across multiple initiatives, ensuring timely delivery, quality outcomes, and alignment with strategic priorities.
Lead the end-to-end lifecycle of automation — from strategic planning and requirements definition to execution and delivery.
Ensures that all capabilities are aligned with Consumer goals, meet associate needs, and are delivered on time.
Mentor project owners for effective program delivery
Champion a culture of innovation and agility.
Innovate and collaborate on tactical and strategic solutions for business needs/problems.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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