Strategic Development Manager, Adobe Acrobat and Express

Adobe•New York, NY

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our Company Changing the world via digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to build and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, documents and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next breakthrough could be yours! Position Overview: We are seeking a talented and motivated Strategic Development Manager to join our Adobe Digital Media Customer Strategy and Success team. This role is perfect for individuals who are passionate about emerging technologies involving digital documents, easy-to-use creative design tools, and Artificial Intelligence. As a post-sales product specialist, you will help drive customer success of our emerging Digital Media solutions within our largest Enterprise advertising agencies and professional services organizations. You will be responsible for managing the technical aspects of product enablement and adoption across specific customers, working closely with the assigned Customer Success Manager. You will play a pivotal role in helping our customers understand and leverage Adobe's enterprise software solutions, particularly within the advertising and professional services industries, with a focus on digital document transformation. A consultative approach, being comfortable engaging in strategic planning, solution development, technical business enablement, and process management, presenting and demoing to customers groups of all sizes, all while driving adoption of our emerging solutions will be the key to your success in this role.

Requirements

Customer-Facing Experience: At least five years of experience in a customer-facing role such as Solutions Consultant, Sales Engineer, or Technical Sales, or in a customer IT/Creative role.
Technical Competence: Validated experience working in enterprise software and ability to grasp, adopt and teach new solutions quickly.
Presentation Skills: Strong ability to deliver engaging and persuasive software demonstrations both in-person and virtually. On camera presence for virtual engagement with customers.
Consultative Approach: Ability to employ an advisory approach to comprehend business gaps and propose appropriate solutions.
Interpersonal Skills: Excellent verbal and written communication skills, capable of conveying intricate technical concepts clearly and concisely.
Travel Availability: Travel as required for the role, potentially making frequent trips. 15% - 40% travel.
Self-Starter: Ability to work independently, lead commitments, and deliver on deadlines successfully.

Nice To Haves

Bonus Experience: Extensive experience with Document Cloud and/or Creative Cloud solutions, including Adobe Acrobat Pro, Express, Acrobat AI Assistant, Photoshop / Creative Professional build apps, Express, and/or other API solutions a bonus.
Domain Knowledge: Deep understanding of roles and inner-workings of professional services organizations and/or large advertising firms, through use of emerging technologies including Artificial Intelligence a plus.

Responsibilities

Customer Engagement & Discovery: Engage with customers to understand their needs and provide tailored solutions that address their prioritized executive business challenges.
Product Demonstrations & Proof of Value: Conduct compelling Adobe Acrobat Studio, Express and Firefly product demonstrations, showcasing the value and capabilities within an enterprise business
Teamwork: Partner with your customer success, sales, marketing, and technical teams to ensure a seamless customer experience and successful solution implementation.

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