Strategic Design and Experience Lead

ECU Communications, LLC

5d•Onsite

About The Position

We are currently seeking a highly motivated design thought partner and customer experience strategist with a minimum of 5 years’ experience who will serve as Strategic Design and Experience Lead to support a Federal Government contract. Must pass a background check for security clearance, be a U.S. citizen, and must be able to work on site in Washington, DC. In this role, you will combine vision and execution by fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data informed customer experiences.

Requirements

A minimum of five years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or largescale enterprise systems.
A minimum of five years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative/brand strategy.
A minimum of three years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners that align with organizational goals and objectives.
A minimum of three years’ experience applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization and developing UX strategies that incorporate journey mapping, usability testing, and iterative design in agile website and application development environments, to include native mobile applications, in support of enterprise initiatives and organizational goals and objectives.
Possess a minimum of a favorably adjudicated Tier 3 investigation.
A minimum of a bachelor’s degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business is desired.
Must pass a background check for security clearance
Be a U.S. citizen
Must be able to work on site in Washington, DC

Nice To Haves

Experience working with or interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals is an asset.
Certifications in usability or UX design, project and program leadership (e.g., PMI Project Management Professional (PMP), human-centered design, or analytics/marketing a plus.

Responsibilities

Bridge outreach and engagement activities, including but not limited to IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community.
Foster human-centered design
Guide creative and brand strategy
Interpret customer feedback and user insights
Enable modern, accessible, and data informed customer experiences