Strategic Deployment Manager

Axon•Scottsdale, AZ

9h•Remote

About The Position

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. We are searching for a Strategic Deployment Manager with one of the leading companies in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level. The Strategic Deployment Manager will be tasked with the management and delivery of Axon body camera, Taser energy weapon, in-car and interview product projects to a successful completion. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The Strategic Deployment Manager must have strong project management and leadership skills; a good understanding of Axon products, information technology concepts and processes; strong public speaking and teaching skills; and the ability to work with both business and IT leaders to support the deployment of complex technical solutions within business timelines.

Requirements

5+ years of project deployment and coordination experience
5+ years working collaboratively in complex environments
Experience utilizing technical project management tracking tools to ensure project tracking and completion
Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders.
Excellent training skills, in both live and virtual environments
Ability to manage multiple large and complex projects simultaneously
Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
Willingness to join forces and drive company-wide initiatives across multiple departments
Technical acumen: Become Subject Matter Expert in Axon’s products to ensure optimal support on deployments
Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
Demonstrate adaptability and versatility by embracing tasks and projects beyond core responsibilities, continuously seeking opportunity to grow and learn in various aspects of the role

Nice To Haves

SME-level knowledge of Axon products preferred
Experience delivering and/or managing device deployment, infrastructure or enterprise applications projects to law enforcement or other governmental entities preferred
Experience with Salesforce, Microsoft Office Applications, Slack, SmartSheet and QUIP is advantageous.
PMP certification is an asset but not required

Responsibilities

Manage large and/or complex implementation of Axon hardware and software products from start through successful deployment
Engage with technology users and decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.) and program managers in order to guide and direct the successful deployment of Axon’s hardware
Participate in pre-sales efforts including scoping of appropriate Professional Services and assisting with RFP | RFI responses and deployment plan creation.
Provide structure and clarity where there is ambiguity in customer needs and implementation process
Manage project scope on behalf of the agency including identifying stakeholder for all key project roles, implementing and managing project timeline, communications, and status updates.
Document customer feature requests and issues, providing feedback to leaders and other key stakeholders.
Maintain agency-facing and internal project dashboards, communicating progress, identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
Partner and collaborate with internal stakeholders from Proposals, Sales, Sales Operations, Finance, Customer Success, Product Management, and other Project Management teams