Strategic Customer Success Manager

DataSnipper•New York, NY

11d•Hybrid

About The Position

We are looking for an ambitious and experienced Strategic Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of teams in Audit, Advisory, and Tax. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you! About DataSnipper DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we’re not stopping there. At DataSnipper, we’re always on the lookout for innovators who think outside of the box. New ideas aren’t just welcomed at DataSnipper–they’re essential!

Requirements

5+ years in a customer success role, with a proven track record in working with global enterprise clients.
Experience with change management, specifically driving customer accountability and new use case applications for a software product.
Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes.
Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers.
Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers.
Strong affinity with the software industry and understanding of B2B relationships

Nice To Haves

Full working proficiency in Spanish is a plus.

Responsibilities

Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.
Strategic Partnership: Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans.
Relationship Management: Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation
Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.
Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.
Improve the CS organization & beyond: Create & optimize processes for the enterprise accounts team and beyond.

Benefits

Excellent salary
Flexible paid time off
Comprehensive medical and dental coverage
401K match
Paid parental leave
Stock participation plan
Company sponsored lunch
Hybrid mode of work (at least 3 days onsite in our New York City office)
Being part of one of the fastest-growing scale-ups in the Netherlands
Make an impact by disrupting the finance industry with us
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Access to OpenUp and Talkspace, the mental health and wellness platform
Multiple social activities for team building 🤩