Strategic Customer Success Manager

Trimble•Princeton, NM

10d•Hybrid

About The Position

Propel Customer Value: Strategic Customer Success Manager - Transportation & Logistics This critical role in our Transportation & Logistics segment is for a strategic leader ready to forge thriving, long-term partnerships with our top-tier clients. You will be essential in aligning customer business objectives with Trimble's innovative solutions, ensuring value realization, driving retention, and shaping the future success of a global industry. About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs. What Makes This Role Great: In this strategic role, you won't just manage accounts—you will serve as a trusted, executive-level consultant. You will directly influence customer retention and expansion, operating as an internal advocate for your customers while simultaneously partnering with them to drive critical business practice changes and product adoption. You will utilize data in a predictive manner to understand customer ROI and sentiment, moving beyond reactive management to proactively ensure customer success and address process improvements within the Customer Success team.

Requirements

Direct experience within the Transportation industry.
7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion.
Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills.
Excellent written and verbal communication skills and organizational skills for managing competing priorities.
Experience with Google Suite and Salesforce.

Nice To Haves

Experience utilizing a Customer Success platform (e.g. Gainsight, Totango).
Demonstrated understanding of transportation best practices.
Project management and/or ITIL experience.

Responsibilities

Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes.
Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products.
Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts.
Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.

Benefits

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

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