Strategic Customer Success Manager

Comulate•San Francisco, CA

17d•Onsite

About The Position

We’re hiring a Strategic Customer Success Manager onsite in SF to lead high-impact partnerships with our most important customers and drive significant revenue growth post-sale.

Requirements

You have 7+ years of experience in strategic account management, customer success, or management consulting, with a proven track record managing complex B2B relationships.
You have executive presence and credibility with C-suite stakeholders, speaking their language around business outcomes and strategic value.
You're a strategic thinker who balances long-term account planning with tactical execution, with strong intuition to prioritize high-impact initiatives.
You're curious and confront confusion by asking questions.
You have a track record of learning independently when faced with ambiguity.
You're detail-oriented and use communication to build trust with the customers you serve and the teams you work alongside.
You have natural agency and are proactive in ensuring customers are successful.

Responsibilities

Partner directly with strategic named customers throughout their post-sale journey, owning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.
Build deep relationships with champions and C-level stakeholders, earning their trust as a strategic advisor and product expert.
Develop compelling ROI stories and business value frameworks that communicate Comulate's impact to executive decision-makers.
Drive revenue growth by owning retention targets and sourcing expansion opportunities, partnering with Sales to influence six-figure+ strategic deals.
Orchestrate cross-functional collaboration across Success, Implementation, and Support teams to deliver exceptional outcomes for your customers.
Be the voice of the customer within company walls, influencing product roadmap and company strategy based on insights from your strategic accounts.