Customer Success Manager-Strategic

Hoxhunt • Edina, MN

2d • $120,000 - $140,000 • Hybrid

About The Position

As a Customer Success Manager-Strategic at Hoxhunt, you will partner with global enterprise customers to drive adoption, value realization, and long-term success across human risk and security awareness programs. Acting as a trusted security advisor, you will guide customers through organizational change, align stakeholders, and help build a resilient security culture. This is a strategic, consultative role focused on leading complex enterprise programs. You will deliver tailored customer programs supported by Hoxhunt’s scalable global operations and collaborate closely with internal teams across Implementation, Product, Sales, and Security to ensure consistent outcomes. Background in cybersecurity, human risk management, security awareness, or related domains is strongly preferred.

Requirements

• 5+ years of experience in enterprise Customer Success, consulting, or cybersecurity-focused advisory roles.
• Proven experience working with large, complex enterprise customers and executive stakeholders.
• Demonstrated success supporting renewals, expansion, or commercial growth initiatives.
• Strong strategic and consultative mindset with the ability to connect security initiatives to measurable business outcomes.
• Excellent prioritization and program management skills in complex, fast-moving environments.
• Proactive, solution-oriented, and comfortable navigating ambiguity.

Nice To Haves

• Background in cybersecurity, human risk management, security awareness, or related domains is strongly preferred.

Responsibilities

• Serve as the primary point of accountability for a portfolio of global enterprise customers.
• Own the customer lifecycle post-onboarding, including adoption, value realization, renewal readiness, and expansion opportunities.
• Lead executive-level engagements such as QBRs, strategic reviews, and roadmap discussions.
• Develop and maintain long-term success plans aligned to customer security, risk, and business objectives.
• Identify risks early and proactively drive mitigation plans to ensure customer outcomes.

Benefits

• medical, dental, and vision coverage (with a portion of premiums covered by the company)
• life insurance
• PTO
• 11 paid holidays plus 2 floating holidays
• wellness benefits
• paid parental leave
• a 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees