Strategic Client Success Director

Innovid

2d•$120,000 - $160,000•Remote

About The Position

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising. Strategic Client Success Directors are high-performing individual contributors who extend their strategic influence beyond individual accounts to drive excellence across multiple clients and regions. As a trusted partner within the organization, you will lead multi-account efforts, guide process improvements, and help elevate the Client Success organization through both internal coordination and external delivery. You are a translator of strategic plans into executional success—surfacing deep insights, flagging systemic risks, and aligning day-to-day delivery with long-term account goals. You serve as a key escalation point, shape best practices, and mentor team members in adopting strategic behaviors. In this role, you are a primary driver of revenue, taking full ownership of the renewal process and actively supporting expansion through sophisticated solution alignment and internal collaboration.

Requirements

Strategic Influence & Leadership: Proven ability as a high-performing individual contributor to influence outcomes beyond a single account and drive value across the broader business.
Commercial Acumen: Expertise in the end-to-end renewal process, with experience in pricing strategy, contract negotiation, and revenue forecasting
Strategic Planning at Scale: Ability to own high-level growth initiatives and guide long-term partnerships that align with both client and company goals.
Systemic Problem Solving: Strong analytical skills to identify systemic risks and process gaps, with the ability to translate these insights into actionable improvements.
Mentorship & Collaboration: A track record of acting as a mentor or strategic partner to internal teams, helping to elevate the performance and behaviors of the collective organization.
Advanced Relationship Management: Exceptional communication skills to act as a primary escalation point and a trusted advisor for high-value or high-complexity accounts.
Revenue-Conscious Mindset: A deep understanding of how delivery excellence, billing accuracy, and strategic alignment directly impact retention and growth.
Project & Account Mastery: The ability to lead complex, multi-stakeholder efforts while maintaining a high degree of accountability and attention to detail.

Responsibilities

Drive Strategic Initiatives: Take ownership of key initiatives and lead multi-account efforts to drive excellence and consistency across multiple clients or regions.
Lead the Renewal & Growth Lifecycle: Take full ownership of the client renewal process, including developing pricing proposals, leading negotiation conversations, and managing contracting.
Support Revenue Expansion: Directly contribute to revenue growth by identifying expansion opportunities through planning conversations and cross-functional solution alignment.
Shape Best Practices & Mentorship: Serve as a mentor to newer team members and a strategic partner to leadership, shaping best practices and guiding the team in adopting strategic behaviors.
Ensure Executional Excellence: Align day-to-day delivery with long-term account goals, surfacing insights and flagging systemic risks that could impact client health or delivery.
Manage Financial Integrity: Proactively identify billing risks, campaign scope shifts, or rate changes to ensure invoicing accuracy and forecasting stability.
Act as an Escalation Point: Serve as a trusted advisor and escalation point for complex client issues, coordinating internal efforts to ensure a high-quality external delivery.
Guide Process Improvement: Identify new opportunities for efficiency across the Client Success organization and lead internal efforts to improve workflows and elevate the standard of service.

Benefits

The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
High visibility role with uncapped commissions and tremendous growth potential.
Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.

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