Strategic Client Success Manager

Leap

4d

About The Position

The Strategic Client Success Manager is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. You’ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way. This position reports to the SVP of Client Operations & Success.

Requirements

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
• Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
• Proven track record of driving revenue retention and high client satisfaction
• Strong executive presence with the ability to present performance data and insights effectively
• Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
• Collaborative team player with strong analytical and problem-solving skills
• Willingness to travel up to 30%

Nice To Haves

• Preferred location: Central Time Zone

Responsibilities

• Strategic Account Ownership
• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
• Develop and execute account plans aligned to client healthcare and cost-containment strategies
• Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
• Value Delivery & Executive Engagement
• Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
• Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations
• Demonstrate strong executive presence in data-driven discussions with senior stakeholders
• Growth & Expansion
• Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
• Increase patient engagement and program utilization within existing accounts
• Support finalist presentations, client references, and testimonials to drive new business
• Cross-Functional Leadership & Risk Management
• Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
• Collect and synthesize client feedback to inform process and product improvements
• Proactively identify account risks and execute mitigation strategies to protect retention

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees