Client Success Manager / Client Success Strategist

CivicScience • Pittsburgh, PA

1d • Remote

About The Position

CivicScience is seeking a Client Success Manager/Client Success Strategist (CSM/CSS) to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to gain hands-on experience in business development and account management of research client partnerships.

The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients achieve ROI through the CivicScience InsightStore.

Requirements

• 5+ years of experience in client success, account management, or market research (ideally within a SaaS or data-driven environment)
• Strong ability to "storytell" with data; comfort navigating complex dashboards and translating numbers into business strategies
• Passion for data-driven insights, client satisfaction, and proactive problem solving
• Exceptional interpersonal skills with the ability to build rapport with both end-users and mid-level management
• Experience with CRM systems, e.g., HubSpot, Salesforce
• Bachelor's degree in Business, Marketing, or a related field

Nice To Haves

• Master's degree preferred

Responsibilities

• Account Management & Retention: Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention; maintain individual account plans that align client business goals with CivicScience data solutions; support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services.
• Data Mastery & Insight Generation: Design and implement research based on client articulation of business problems/goals; develop "power user" proficiency in the InsightStore and data delivery platforms to provide tailored research solutions; proactively pull data, conduct analysis, and build client-ready reports or presentations that highlight actionable trends for client success upselling; act as a point of contact for client inquiries, collaborating across the Research and Technology teams to resolve complex technical challenges.
• Revenue & Growth: Support the renewal cycle for assigned accounts, ensuring all contractual obligations are fulfilled and revenue recognition is tracked accurately; leverage market research expertise to identify gaps in a client's current service and pitch additional research products or cross-sell opportunities; conduct regular business reviews to present usage data and feedback, proving the maximum value of the partnership to client stakeholders.
• Internal Collaboration: Collect, analyze, and communicate systematic client feedback to drive continuous platform improvement; contribute to the development of departmental strategies, playbooks, and KPIs.

Benefits

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level