Client Success Director

Emplova • Town of Huntington, NY

2d

About The Position

We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor.
This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes.

Requirements

• 5+ years of HR, PEO, or HR consulting experience in a client-facing role
• Strong knowledge of HR compliance, payroll, benefits, and employee relations
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and relationship management skills
• Strong problem-solving skills and ability to navigate complex situations
• Highly organized with strong attention to detail
• Experience with HRIS/payroll systems (PrismHR a plus)
• Bachelor’s degree or equivalent experience

Nice To Haves

• Experience with HRIS/payroll systems (PrismHR a plus)

Responsibilities

• Own a portfolio of clients and serve as their primary point of contact
• Build strong relationships with client leadership and provide proactive HR guidance
• Advise on employee relations, compliance, performance management, and workforce strategy
• Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams
• Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms
• Lead client onboarding and implementation to ensure a smooth transition and strong foundation
• Conduct trainings for clients and employees on HR best practices and system usage
• Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience
• Identify risks, recommend solutions, and help clients stay compliant and well-positioned

Benefits

• High-impact role with direct client ownership
• Collaborative, high-performing team
• Opportunity to work across a diverse client base
• Exposure to complex and meaningful HR work
• A culture built on accountability, quality, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Director