Director, Client Success

Robbins Recruiting • Dallas, TX

2d • $130,000 - $150,000 • Hybrid

About The Position

Robbins Recruiting Solutions is partnering with a growing, highly respected organization in the professional services space to identify a Director of Client Success. This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies.
If you thrive in a fast-paced, client-focused environment and enjoy building scalable processes while developing people—this could be a great fit.
What You’ll Do
Leadership & Strategy
Lead, coach, and develop a team of client success and account management professionals
Design and execute retention and expansion strategies with a commercial mindset
Track performance through KPIs and reporting to ensure team success
Partner cross-functionally to improve processes and elevate client outcomes
Serve as a key leader in a growing, evolving organization
Client Success & Account Management
Drive proactive, consultative client relationships
Ensure exceptional service delivery and client satisfaction
Act as a liaison across internal teams to deliver seamless solutions
Handle escalations with a client-first, solutions-oriented approach
Growth & Expansion
Identify opportunities for renewals and account expansion
Leverage client insights to strengthen relationships and increase value
Monitor client health and mitigate risks
Delivery & Execution
Own performance metrics including retention, expansion revenue, and NPS
Ensure accurate documentation across the full client lifecycle
Maintain consistency in processes and operational excellence

Requirements

• 6+ years in client success and/or account management
• 3+ years leading and developing teams
• Strong communication and leadership skills
• Experience managing multiple priorities in a fast-paced environment
• CRM experience (Salesforce or similar)
• Proficiency in Microsoft Office tools
• Willingness to travel up to 25%

Nice To Haves

• Experience in professional services, consulting, or tech-enabled environments
• Strong presentation and stakeholder management skills
• Proven ability to drive urgency, accountability, and results
• Passion for delivering exceptional client experiences

Responsibilities

• Lead, coach, and develop a team of client success and account management professionals
• Design and execute retention and expansion strategies with a commercial mindset
• Track performance through KPIs and reporting to ensure team success
• Partner cross-functionally to improve processes and elevate client outcomes
• Serve as a key leader in a growing, evolving organization
• Drive proactive, consultative client relationships
• Ensure exceptional service delivery and client satisfaction
• Act as a liaison across internal teams to deliver seamless solutions
• Handle escalations with a client-first, solutions-oriented approach
• Identify opportunities for renewals and account expansion
• Leverage client insights to strengthen relationships and increase value
• Monitor client health and mitigate risks
• Own performance metrics including retention, expansion revenue, and NPS
• Ensure accurate documentation across the full client lifecycle
• Maintain consistency in processes and operational excellence

Benefits

• High-impact leadership role with visibility across the business
• Opportunity to shape and scale a client success function
• Strong, people-first culture with focus on development and growth
• Competitive compensation + bonus potential
• Comprehensive benefits + hybrid flexibility
• 401(k) matching plan, Medical/Dental/Vision Plan
• Paid time off, Winter Break Company Close, Social Events
• Fitness Center
• Hybrid Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed