Strategic Client Account Executive, NAMER

CircleCI • San Francisco, CA

2h • $116,000 - $152,000

About The Position

Are you skilled at building long-term relationships and driving growth for key clients? If you thrive in a customer-focused environment where your strategic insights can make a difference, this role is for you! We’re hiring a Strategic Account Manager to manage and cultivate relationships with our most important clients. You will act as their primary point of contact, ensuring they receive maximum value from our services and identifying growth opportunities.

Requirements

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders.
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement.
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance.
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives.

Responsibilities

• Develop and implement strategic account plans tailored to each client's goals and objectives.
• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience.
• Collaborate and product teams to communicate client feedback and help position our offerings effectively.
• Stay informed about industry trends and competitor activities to provide relevant insights to clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees