Strategic Channel Manager

CBTS

17h•Remote

About The Position

Channel Managers at CBTS are responsible for supporting and driving new sales from 3rd Party Trusted Advisors (TAs) in the Indirect Channel. The role is pivotal in facilitating open and effective communication, ensuring all parties remain informed and aligned with common objectives.

Requirements

Proven experience in channel management, partner engagement, or sales within the technology sector.
Strong communication, relationship-building, and organizational skills.
Ability to collaborate across multiple internal and external teams.

Nice To Haves

Experience with Salesforce or similar CRM platforms is preferred.

Responsibilities

Serve as the primary point of contact for TAs, providing guidance and support throughout the engagement lifecycle.
Oversee deal validation, operational requirements, and ensure efficient channel processes.
Maintain a visible presence at events, including training sessions, networking opportunities, and industry conferences.
Drive strategic alignment with TAs to expand CBTS’s market reach.
Manage deal execution, TA enablement, and post-sale customer growth.
Own legacy customer accounts as needed.
Work closely with internal teams such as Sales Engineers, Subject Matter Experts, Product, Contracts, and Customer Success Managers to support the entire sales cycle.
Coordinate pre-sales assistance, participate in project kickoff meetings, and oversee post-sale implementation and growth through structured interactions (e.g., QBRs, change requests).
Validate deals, assist with operational requirements, and ensure TAs receive necessary support for successful engagements.
Provide real-time support to ensure TAs have prompt access to current information and resources.
Responsible for managing customer satisfaction of assigned TAs.
Compensation is based on net new acquisition by assigned TA or on a deal-by-deal basis, covering Managed Services, Product Resale, and Professional Services.