Strategic Change Management Lead

New York Life•New York, NY

9d•$116,000 - $166,000•Hybrid

About The Position

The Strategic Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior-level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross-functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise. The successful candidate will be accountable for developing and executing structured change management methodologies that support business and cultural transformation. This includes driving the adoption of new processes, systems, and technologies in alignment with New York Life’s strategic objectives. The Corporate Vice President will partner with leaders at all levels of the organization to ensure effective execution, seamless integration, and measurable outcomes from enterprise-wide initiatives. This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.

Requirements

Bachelor's Degree
Minimum 5+ years of relevant experience, proven experience executing change management strategies.
Exceptional business acumen (particularly Agency) and learning agility.
Understanding of financial services industry and competitive landscape.
Excellent organizational and communication skills, with the ability to present complex or abstract ideas in simple and engaging terms and in multiple formats / channels.
Strong understanding of how to motivate and drive change across large, diverse stakeholder groups.
Familiar with insurance industry and current competitive landscape; understanding of NYL's new business processes.

Responsibilities

Lead the development of change strategies to drive effective execution of multi-year initiatives impacting thousands of employees and agents / advisors.
Pro-actively anticipate issues and challenges associated with large strategic initiatives and provide solutions to address them with senior leadership teams across the businesses and Agency.
Play a key leadership role in implementing complex operational and technology change initiatives to successfully achieve adoption and OKRs. Lead implementations for significant yet less multi-faceted initiatives
Work with team members and business leaders to document dependencies and provide input into planning to support delivery of desired outcomes.
Lead various project teams to execute multiple aspects of the change strategy and ensure these are integrated into an overall readiness plan.
Collaborate with multiple stakeholders to solve operational and technology issues that may result from program launches and ongoing enhancements.
Partner with key stakeholders to conduct detailed impact analysis and develop strategies to minimize disruption while maximizing adoption
Help identify potential issues that could challenge execution and contribute to readiness plans that reduce risk and inform decision-making.
Partner with departmental and Agency communications teams and initiative leads to develop and evolve on-going communication strategies that drive high understanding and commitment to strategic initiatives.
Work with internal teams to develop creative learning and training assets and programs that quickly drive adoption and utilization of new processes and technologies.