Strategic Account Support Engineer

Nordson Corporation

About The Position

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Strategic Support Account Engineer is a key member of the Electronics Solutions Americas Team. Focused on the Top Customers of the company, the SASE is responsible for supporting both pre-sales and post-sales activities on strategic accounts including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. The SASE is a service leader, working on problems of diverse scope where analysis of data requires evaluation of identifiable factors, specifically with regards to equipment improvement. Also, acts as the primary contact for on-site escalations and is the primary liaison to the factory. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Requirements

Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience.
Office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk or hear, frequently required to stand, walk, sit, use hands and fine finger manipulation, reach with hands and arms, and stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds with assistance.
The employee is frequently exposed to moving mechanical parts, and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
The employee is occasionally exposed to wet and/or humid conditions.
The noise level is usually moderate cubicle environment or moderate to noisy manufacturing environment.
Travel Required Minimal

Responsibilities

Focused on Top Strategic customers to deliver a best-in-class after-sale service experience
Responsible for performing on-site installation, servicing and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Assigned to specific customer accounts as the primary liaison between the customer and the factory engineering
Self-directed, requiring minimal direct supervision
Devises new approaches to problems encountered
Participates in customers’ various equipment improvements teams, ramp teams, equipment down escalation meetings, safety meetings, management reviews, bill of material audits and other focused meetings
Provide and coordinate support for technical issues, transfer knowledge to customer, primary contact for on-site escalations.
Support improvement of equipment and applications development at Strategic Account to meet customer process requirements.
Support equipment installation, service, and repair, modify, and optimize of equipment (hardware and software) to minimize down time and maximize utilization.
Serves as company liaison coordinating all training materials and manuals are available and meet agreed upon requirements
Coordinate specific strategic customer application and service requirements and implementations with global Nordson customer team as needed
Drive application success and technical solutions on existing and new applications
Coordinate activities and information with Sales as a participant in the Customer Team
Other duties may be assigned as required