Strategic Account Specialist

Synchrony•Cincinnati, OH

2d•$26 - $35•Hybrid

About The Position

The Strategic Accounts Specialist is responsible for partnering with the Client Development/National Accounts team to support national business efforts, to cultivate, and nurture existing large partner relationships by using a consultative and solution based selling approach.

Requirements

Minimum of 1 year of telephone sales/field sales/collections experience and high school diploma/GED
Minimum of 9 months of experience within the CareCredit sales function including proven success in building and growing accounts within assigned territory or compensatory veterinary industry experience
Demonstrated ability to effectively communicate and influence senior business leaders and key external business partners
Proficient in the use of Microsoft Office including Outlook, Microsoft Excel and PowerPoint
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Professional and consultative selling skills with emphasis on influencing others to take action
Strong proficiency in Salesforce CRM
Ability to work in a team
Capable of gaining accelerated access to key decision makers and influencers within an organization
Strong written, verbal and presentation skills
Metrics-oriented
Ability to travel up to 5% of the time
Analytical thinker with excellent presentation, organization, communication and time management skills
Bachelor’s degree
Spanish/English fluency

Responsibilities

Partner with Client Development/National Account team to strategically nurture existing large clients.
Use a consultative approach with key decision makers (C-suite, Regional Management, Office Managers, etc.) over the phone to provide value added best practices, new tools, and performance information to strengthen relationships with accounts and demonstrate the benefits of CareCredit with the intent to increase NCS for assigned accounts.
Provide over the phone training for Large accounts on CareCredit products, processes, benefits, rates and compliance requirements as needed.
Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales
Implement action plans for low performing accounts that will result in increased usage.
Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance.
Document all provider engagements in Salesforce.
Lead/Participate in special projects, meetings, trade shows pertaining to dedicated accounts
Deliver on Quality Assurance/Performance metrics standards set forth by the organization
Support Synchrony mission, vision, core values and customer service philosophy and adheres to the all regulatory and company policy requirements.
Perform other duties and/or special projects as assigned