Strategic Account Program Manager

Precinmac•Paris, ME

11d•Onsite

About The Position

The primary goal of the Strategic Account Manager is to establish, maintain and expand support to grow our top-tier customers through the strategic account process that develops and achieves mutual performance objectives, financial targets, and critical milestones. This position is responsible for planning, quarterly business reviews with customers, and having a solid understanding of the customers’ needs. The Strategic Account Manager must be proficient at building and maintaining relationships inside and outside of the company and be comfortable presenting to customers and all levels of the company including decision makers. This position is responsible for achieving strategic account targets and maintaining knowledge of company products, services and solutions.

Requirements

Understanding of performance metrics including sales and operational KPIs.
Excellent written and verbal communication skills.
An ability to address customer requests in a timely manner.
Strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.
Travel is required, up to 30%, depending on the needs of the business and customer(s).
3-6 years of account management experience
Bachelor's Degree in Business, Marketing, Engineering
Extremely proactive towards taking action
Demonstrated knowledge of forecasting, presentations, short-term, mid-term and long-term planning.
Computer skills including Microsoft Word, Excel, PowerPoint.

Nice To Haves

The ideal candidate will have a working knowledge, experience, and relationships with Original Equipment Manufacturers (OEMs)

Responsibilities

Establishes strong, long-term customer relationships by developing and implementing customer relationship management strategies.
Assesses, clarifies, and validates customer needs on an ongoing basis; understands key business initiatives, areas of concern, and competitive environment; and leads solution development efforts that best address customer needs.
Achieves assigned strategic account objectives including growing and building the sales pipeline.
Builds and maintains positive relationships with business, technical and operational contacts at assigned customer(s).
Identifies and understands customers’ challenges, recognizes how to apply solutions, and express their value.
Develops and implements short-range and long-term plans to promote and sell products to assigned customer(s).
Communicates on a regular basis and responds to specific queries, suggests solutions and innovative ideas to meet the customer’s needs and monitors the customer’s expectations and satisfaction.
Handles complaints and problems in a timely and effective manner.
Acts as the liaison between key customer(s) and internal teams.
Maintains sales leads, accounts, contacts, opportunities, quotes, reports, and dashboards in Salesforce CRM.
Participates in bi-weekly sales calls
Follows up on all sales to ensure orders are processed properly and shipped on time.
Produces effective verbal and written communication for activities and sales reports, customer correspondence.