Strategic Account Manager

Duco•New York, NY

6d•$160,000 - $185,000•Hybrid

About The Position

You will be joining the Strategic Account Management team and supporting Duco's growing business. Reporting to the Global Head of Strategic Accounts and working closely with the commercial organization, you will be responsible for the retention and growth of Duco's largest Tier 1 strategic clients in the North America territory.

Requirements

10+ years' experience in enterprise strategic account management, preferably in financial services technology
A track record of success in retaining and growing revenue in complex global organizations
An understanding of capital markets and post trade technology
Experience with relationship management governance frameworks
Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous

Nice To Haves

French fluency a plus

Responsibilities

Growing the footprint and ACV of our clients by:
Working with the most senior business stakeholders of your accounts to align on business objectives and develop plans for growth and success
Working closely with the internal “deal team” within Duco- including colleagues from Solution Consulting, regional Account Managers, and your Executive sponsor- to craft precise strategies for upsell and retention; executing on these plans in close collaboration with said colleagues
‘Walking the halls' of your clients to identify additional areas of expansion and establish relationships with new stakeholders; refinement of master Deal Team plan as appropriate
Developing and maintaining account growth and expansion plans
Creating, nurturing and closing opportunities with existing and new business stakeholders within your accounts
Creating and managing upsell and cross-sell pipeline in Salesforce
Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
Ensuring the retention and success of these strategic accounts by:
Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
Owning the renewal of these accounts
Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
Being the voice of the customer within Duco. Working closely with Client Success as well as Sales Enablement to understand client challenges and development asks.
Working closely with Proposition/Product leadership to drive the strategic roadmap
Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs.
Serving as the bridge between the client's initial "why", Solution Consultant's "what" and the Professional Services team's "how."

Benefits

An annual base salary between $160,000 and $185,000 based on experience and qualifications
Competitive Commission Plan Structure from both ACV and PS sold with steep rate scale
Healthcare Insurance and all ancllaries with one fully-paid HDHP option
401(k) Retirement Plan with competitive company match, fully vested
Unlimited annual holiday, because we trust our people to manage their own time off
Enhanced family leave
Employee Assistance Programme
Commuter benefit
4 Volunteering days off
Hybrid working policy (3 days per week in office)
Home working allowance
Personal learning and development opportunities
Referral bonus if we hire someone great who you've recommended to us
Spot Rewards
Employee of the Month and Employee of the Year awards
Six weeks work anywhere in the world