Strategic Account Manager

Mindbody

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.

Requirements

3+ years of experience in consulting, client success, account management, or sales
Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
A track record of high performance, sound judgment, and continuous improvement
Ability to balance internal priorities with partner needs and communicate clearly in both directions
Strength in building and sustaining long-term client relationships, including with senior stakeholders
A problem-solving mindset with a strong bias toward action and follow-through
Strong communication skills and comfort adapting your style to different audiences and situations
Highly organized, detail-oriented, and comfortable working at a fast pace

Responsibilities

Lead executive-level growth conversations focused on expansion, performance, and profitability
Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
Run quarterly business reviews to align on performance, insights, and forward plans
Drive operational improvements that elevate the partner experience on the Mindbody platform
Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience