Strategic Account Manager

Edge Logistics•Chicago, IL

About The Position

Edge Logistics is a performance-driven freight brokerage and logistics company focused on exceptional customer experience, reliable carrier partnerships, and operational excellence. We combine disciplined processes with modern technology to deliver consistent results. The Strategic Account Manager (AM) serves as the bridge between our Sales & Operational strategies. As a Strategic AM, you will have a primary role in retaining & growing our small & mid-market partnerships by building relationships, developing growth strategies & leading operational excellence. You will be strategically aligned with our Customer Success team members across an account portfolio, while overseeing service & customer service execution from our Operations & Carrier Sales teams.

Requirements

Bachelor’s or Associate's degree preferred
In lieu of degree, a combination of education and 3+ years of experience in a customer facing role within the transportation & logistics industry will be considered
Minimum of 3+ years’ experience in customer sales/development, operations, or account management
Proficiency in the Microsoft Office platform
Highly skilled in organization and time management
Strong technical skills and TMS familiarity
Strong attention to detail and goal-oriented
Exceptional customer service skills and relationship management
Strategic & inventive approach to problem-solving potential issues
Promote and thrive in a team-based environment
Exhibit exceptional communication abilities, both in written and oral form
Availability after-hours for urgent customer issues and needs

Nice To Haves

Proficiency with McLeod Powerbroker
Experience building strategy and executing RFP's
Experience spot quoting & managing truck acceptance
Proven experience interacting with senior stakeholders, including C-suite

Responsibilities

Leverage company resources to establish and cultivate vital customer relationships with client’s logistics planning department and influencers.
Identify potential problems and propose innovative solutions and services by assessing dynamic market conditions and evolving customer requirements.
Identify, coach, and delegate potential service, customer service and/or profitability pitfalls to your Operations support team. Engage in limited execution as needed to maintain/build customer satisfaction.
Regularly review and discuss potential efficiency gains with Operations team to assist in email communication speed & accuracy, load building, appointment scheduling tasks & load coverage.
Partner closely with key Carrier Sales team members to develop long term growth opportunities, with success determined by revenue & margin generation, service & customer satisfaction.
Build understanding of client’s network through discovery, service metrics analysis, problem-solving, solution offerings and consistent communication.
Collaborate and develop account growth strategy alongside Sales Executives, including but not limited to, large-scale RFP strategy & execution, transactional strategy, and dedicated award strategies
Visit customers to foster stronger relationships (25% travel)

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