Strategic Account Manager - Lodging Services (Cedar Point Sports Center)

The Sports Facilities Companies•Sandusky, OH

7d•Onsite

About The Position

AwayTeam Travel ("AwayTeam") is a technology company specializing in booking hotel rooms for families and teams traveling to youth and amateur sports events. Founded by The Sports Facilities Companies ("SFC"), a market leader in the management of youth and amateur sports venues, AwayTeam was designed as a fully customizable travel solution for SFC's network of sports destinations. Our technology simplifies group travel arrangements, helping families and teams focus on what matters most-game time. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace year over year and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Strategic Account Manager will report to the Director of Lodging and will serve as the primary point of contact for a portfolio of accounts. In this role, you will be responsible for developing long-term relationships with hoteliers and event owners operating at Cedar Point Sports Center and other venues served by AwayTeam. Success will be achieved through client engagement, event management, and proactive and reactive communication with hoteliers, event owners, event attendees, and the Cedar Point Sports Center venue team. In collaboration with the Director of Lodging, and with input from Cedar Point Sports Center leadership, venue leaders, and other internal departments, the Strategic Account Manager will work to continuously improve and develop the AwayTeam product and services and work closely with Cedar Point Sports Center staff, venue teams, hoteliers, and event owners to meet financial and service goals.

Requirements

Hotel/Travel industry experience is necessary
Experience in customer service-oriented industry
Experience in sales operations
Must have excellent interpersonal, problem solving, and negotiating skills
Must be a team player
Must have excellent verbal and written communication skills
Must have expert level command of MS Excel, Word, PowerPoint, and Outlook, and have demonstrated the ability to learn multiple new software platforms quickly
Must possess a strong ability to document and communicate with all levels of the organization
Ability to manage multiple software programs, deliver prompt and accurate responses to email and phone communications and provide a simple, rapid, competent support experience.
Ability to develop lasting professional relationships with clients
Appropriate business acumen while participating/interacting in office meetings.
Exceptional communication and presentation skills
Professional writing skills when representing the company, whether in documents, email, or other written methods
Budgeting experience and financial proficiency required
Strong attention to detail, organizational skills and ability to work well under deadlines

Nice To Haves

Marketing and promotional experience a plus

Responsibilities

Serve as the primary point of contact for key event owners, Cedar Point Sports Center leaders, and hotel partners, ensuring alignment with strategic goals
Lead onboarding and relationship management for new clients and partners
Develop and maintain strong, mutually beneficial partnerships with hotels, CVBs, and other vendors
Conduct strategic planning meetings with Cedar Point Sports Center team members, venue teams, and event organizers to fully understand event needs and deliver tailored lodging solutions
Oversee and optimize hotel performance for contracted events, including pick-up monitoring, reporting, and communication for events hosted at Cedar Point Sports Center
Present AwayTeam services and value propositions in B2B and B2C settings, including sales meetings and client strategy sessions
Coordinate RFP creation and management for event housing, negotiating hotel contracts to maximize value for all stakeholders
Collaborate with team members on promotion strategies to ensure successful event promotion and maximize booking conversion
Manage pre- and post-event communications, reporting, and wrap-up reviews with partners to assess KPIs and review improvement opportunities
Provide on-site representation at select events, conferences, and meetings, including events connected to Cedar Point Sports Center, to ensure excellence and relationship growth
Present senior-level reporting on client performance, booking pace, and partner satisfaction
Champion a continuous improvement mindset, identifying opportunities to elevate service delivery and operational efficiency
Act as a strategic advisor to clients, offering proactive solutions and fostering a high standard of excellence across all engagements
Serve as point of escalation for customer service issues
Assist with customer support including answering customer phone calls, emails, chat messages, and being on-call during weekends for select events
Evaluate and negotiate hotel contracts as necessary
Prioritize product quality
Provide leadership, mentorship, and guidance to support the development and growth of team members, promoting collaboration and performance excellence