Strategic Account Manager - Lodging Services (Cedar Point Sports Center)
About The Position
The Strategic Account Manager will report to the Director of Lodging and will serve as the primary point of contact for a portfolio of accounts. In this role, you will be responsible for developing long-term relationships with hoteliers and event owners operating at Cedar Point Sports Center and other venues served by AwayTeam. Success will be achieved through client engagement, event management, and proactive and reactive communication with hoteliers, event owners, event attendees, and the Cedar Point Sports Center venue team. In collaboration with the Director of Lodging, and with input from Cedar Point Sports Center leadership, venue leaders, and other internal departments, the Strategic Account Manager will work to continuously improve and develop the AwayTeam product and services and work closely with Cedar Point Sports Center staff, venue teams, hoteliers, and event owners to meet financial and service goals.
Requirements
- Hotel/Travel industry experience is necessary
- Experience in customer service-oriented industry
- Experience in sales operations
- Must have excellent interpersonal, problem solving, and negotiating skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have expert level command of MS Excel, Word, PowerPoint, and Outlook, and have demonstrated the ability to learn multiple new software platforms quickly
- Must possess a strong ability to document and communicate with all levels of the organization
- Ability to manage multiple software programs, deliver prompt and accurate responses to email and phone communications and provide a simple, rapid, competent support experience.
- Ability to develop lasting professional relationships with clients
- Appropriate business acumen while participating/interacting in office meetings.
- Exceptional communication and presentation skills
- Professional writing skills when representing the company, whether in documents, email, or other written methods
- Budgeting experience and financial proficiency required
- Strong attention to detail, organizational skills and ability to work well under deadlines
Nice To Haves
- Marketing and promotional experience a plus
Responsibilities
- Serve as the primary point of contact for key event owners, Cedar Point Sports Center leaders, and hotel partners, ensuring alignment with strategic goals
- Lead onboarding and relationship management for new clients and partners
- Develop and maintain strong, mutually beneficial partnerships with hotels, CVBs, and other vendors
- Conduct strategic planning meetings with Cedar Point Sports Center team members, venue teams, and event organizers to fully understand event needs and deliver tailored lodging solutions
- Oversee and optimize hotel performance for contracted events, including pick-up monitoring, reporting, and communication for events hosted at Cedar Point Sports Center
- Present AwayTeam services and value propositions in B2B and B2C settings, including sales meetings and client strategy sessions
- Coordinate RFP creation and management for event housing, negotiating hotel contracts to maximize value for all stakeholders
- Collaborate with team members on promotion strategies to ensure successful event promotion and maximize booking conversion
- Manage pre- and post-event communications, reporting, and wrap-up reviews with partners to assess KPIs and review improvement opportunities
- Provide on-site representation at select events, conferences, and meetings, including events connected to Cedar Point Sports Center, to ensure excellence and relationship growth
- Present senior-level reporting on client performance, booking pace, and partner satisfaction
- Champion a continuous improvement mindset, identifying opportunities to elevate service delivery and operational efficiency
- Act as a strategic advisor to clients, offering proactive solutions and fostering a high standard of excellence across all engagements
- Serve as point of escalation for customer service issues
- Assist with customer support including answering customer phone calls, emails, chat messages, and being on-call during weekends for select events
- Evaluate and negotiate hotel contracts as necessary
- Prioritize product quality
- Provide leadership, mentorship, and guidance to support the development and growth of team members, promoting collaboration and performance excellence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
