Strategic Account Manager

Workhuman • Framingham, MA

2d • $107,000 - $141,000 • Hybrid

About The Position

The Strategic Account Manager (SAM) serves as a trusted advisor and relationship leader for a portfolio of key enterprise clients. This role supports a growing segment of Workhuman’s client base. The SAM owns the overall client relationship, driving adoption, value realization, and long-term partnership success. You’ll collaborate cross-functionally with teams in Strategy, Consulting, Analytics, Product, and Customer Success to bring data-driven insights and best practices to every client interaction. This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

Requirements

• A relationship-driven strategic thinker with a proven track record of managing enterprise client relationships—ideally within SaaS, HR technology, or employee engagement solutions.
• 8+ years of client management or strategic account experience supporting large, complex organizations.
• Skilled in consultative selling and data-driven storytelling, with the ability to drive adoption across multiple stakeholder levels.
• Experienced in navigating complex organizations and building trusted partnerships with senior HR and business leaders.
• Highly collaborative and adept at leading cross-functional teams to deliver outstanding client experiences.
• Strong communicator with excellent presentation, negotiation, and executive engagement skills.
• Comfortable using tools like Salesforce, Microsoft Office Suite (and familiarity with Co-Pilot or equivalent AI-enabled tools preferred).
• Bachelor’s degree, MBA or advanced degree preferred.

Responsibilities

• Serve as the primary strategic relationship owner for a portfolio of enterprise clients, aligning Workhuman solutions with each organization’s business and cultural goals.
• Partner with senior HR and business leaders to define and execute program strategies that strengthen engagement, recognition, and performance.
• Deliver regular program reviews and executive business reviews that showcase ROI and program health.
• Grow and retain accounts by identifying expansion opportunities and collaborating with Sales and Renewal teams to drive contract growth and client satisfaction.
• Lead cross-functional account teams—including Customer Success, Product, Analytics, and Marketing—to ensure exceptional delivery and program outcomes.
• Provide client feedback and market insights to influence Workhuman’s product and service roadmap.
• Act as a thought leader and advocate for recognition, performance, and culture transformation with both clients and internal stakeholders.
• Maintain a deep understanding of the recognition and engagement landscape, industry trends, and competitive dynamics to bring strategic insight to client conversations.

Benefits

• This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level