Strategic Account Manager

GoFundMe

7h

About The Position

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe Pro team is searching for our next Strategic Account Manager (SAM) to lead strategic, executive-level partnerships with our most impactful nonprofit clients.
The SAM is responsible for driving long-term retention, revenue growth, and value realization across a portfolio of high-impact Enterprise organizations. This role serves as the strategic and commercial partner to nonprofit leadership teams, developing multi-threaded relationships, leading annual and quarterly strategic reviews, and ensuring customers realize the full potential of the GoFundMe ecosystem.
Key success metrics include ACV retention, NRR, GDV growth, and depth of executive alignment. The ideal candidate brings deep experience partnering with senior nonprofit leaders, expertise in digital fundraising strategy, and the ability to manage complex, multi-stakeholder accounts at scale.

Requirements

• 5+ years experience in Customer Success, Strategic Account Management, or Enterprise nonprofit consulting
• Expertise in digital fundraising strategy and nonprofit executive communication
• Exceptional presentation, storytelling, and relationship-building skills
• Proven ability to lead complex renewals and strategic expansion conversations
• Strong commercial acumen and comfort with forecasting and negotiation
• Experience managing multi-threaded Enterprise accounts
• A proactive, strategic thinker with a bias for action and executive presence

Responsibilities

• Serve as the primary executive-facing for Enterprise organizations
• Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations.
• Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams.
• Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform.
• Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment.
• Identify whitespace, expansion, and cross-sell opportunities.
• Translate customer goals into fundraising, usage and product adoption strategies
• Anticipate strategic risks and competitive threats; develop and execute mitigation plans.
• Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally.
• Represent the voice of strategic customers internally and influence roadmap direction
• Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives.
• Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes.
• Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed