Strategic Account Manager
About The Position
RapidRatings is transforming the way the world’s leading companies manage supply chain and third-party risk by providing the most sophisticated analysis of the financial health of public and private companies in the world. We provide predictive analytics and powerful technology that give you deep insight into financial health and the likelihood your partners will continue to perform. Financial health is the window to see your suppliers, vendors, and other third parties with clarity, enabling you to know which partners you can rely on. We are seeking an experienced and results-driven Strategic Client Account Manager to join our team. In this role, you will be responsible for managing a portfolio of key accounts, focusing on both retention and expansion strategies. As a quota-carrying individual contributor, you will play a critical role in driving revenue growth across the portfolio and retaining key clients. The ideal candidate will have a strong background in enterprise account management, a proven track record of meeting and exceeding revenue targets, and excellent relationship-building skills.
Requirements
- 5+ years of verifiable success in account management or sales role selling to enterprise clients
- Bachelor’s degree in business, finance, or related field a plus
- Experience managing commercial relationships with enterprise engagements.
- Proven track record of successful upsell and expansion experience.
- Deep negotiation experience
- Experience with Salesforce, Gong and other GTM tech stack solutions.
- Outstanding verbal, written, presentation and communication skills.
- Strong technological and financial acumen.
- Entrepreneurial thinker with solid analytical skills.
Nice To Haves
- Solid understanding of TPRM, supply chain, and credit risk solutions
Responsibilities
- Portfolio Growth: As the account lead for a Book Of Business, you will engage in a range of important activities to grow the business including development of strategic account plans, business reviews, networking across each organization to develop new opportunities, and ensuring renewal of services happens in a timely manner.
- Demonstrate business acumen & critical thinking: Develop knowledge and understanding of a client’s business through rigorous discovery that uncovers customer needs and aligns to RapidRatings solutions.
- Retention Strategy: Working in conjunction with a CSM, develop and execute comprehensive retention strategies to ensure high levels of customer satisfaction and minimize churn.
- Expansion Opportunities: Develop and manage strategies for account expansion and upselling additional products or services to existing clients.
- Sales Forecasting & Reporting: Document and track opportunities in Salesforce to support corporate reporting, and regularly brief senior Sales and Client Success leadership on risks and opportunities.
- Cross-Functional Collaboration: Collaborate closely with internal teams, including sales, client support and product, to drive client engagement and satisfaction.
- Contract Negotiation: Lead contract negotiations with existing clients, ensuring favorable terms and conditions while maximizing revenue potential.
- Client Advocacy: Act as a client advocate within the organization, representing the needs and interests of your clients to internal teams.
Benefits
- We offer an attractive compensation and incentive program, benefits package, flexible work environment, self-managed PTO, continuous education and learning and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
