Strategic Account Manager - Rocky Mountain

Galderma•Miami, FL

1d•Onsite

About The Position

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. They deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since its foundation in 1981, Galderma has focused on the skin, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. They look for people who focus on getting results, embrace learning, bring positive energy, combine initiative with teamwork, and are passionate about making a meaningful impact. ALASTIN Skincare, Inc. is the fastest-growing physician-dispensed skincare company in the U.S., founded in 2015 and located in Carlsbad, CA. Following its acquisition by Galderma, Alastin continues rapid growth as an independent business unit. The Strategic Account Manager (SAM) is responsible for driving significant growth in select, high-potential accounts. The SAM will partner with Account Managers within the Area to support growth of their identified Strategic Accounts. The SAM will conduct a comprehensive business assessment for practices, identify opportunities for Alastin growth, and develop a S.M.A.R.T. (specific, measurable, attainable, relevant, time-bound) action plan for growth. Strategic Accounts will be determined based on specific criteria, including a commitment to partnering with Alastin and a validated opportunity for product, provider, and/or location expansion. The SAM will report to the Strategic Account Sales Manager and will provide mentoring to the Regional teams regarding developing and growing retail profit centers, maximizing marketing strategies, and optimizing patient experience by analyzing reports and ROI.

Requirements

BA/BS degree required
5 or more years Aesthetic sales experience
Proven expertise in integrating medical and retail in a practice
Effective coaching, training and development skills
Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
Strong analytical skills with ability to utilize Excel and PowerPoint when needed
Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
Self-reliant with the ability to make solid business decisions

Responsibilities

Conduct business assessment and build strategic growth plan for designated Strategic Accounts for accelerated growth.
Partner with local Account Manager to develop forecast targets, initiatives to drive growth and reports to monitor progress of these accounts
Establish and apply business building principles on best practices related to successful revenue generating approaches and pull through strategies, office promotions etc.
The SAM will conduct Account Business Reviews after thorough account analysis from account reports with each specified account and ensure AMs on the team are effective in presenting ABRs as well.
The SAM will serve as lead on approaches that foster patient loyalty and an excellent patient experience within the practices they cover.
Partner with the AMs to apply strategic account management principles to enhance the relationship with each office
Develop action plan, applying S.M.A.R.T. principles, to include education on the science, messaging, social media, provide selling skills for office staff, incentives and general best practices
Participate in regular SAM Success team calls to collaborate with the SAM team along with the Training and Education and Marketing teams
Align business decisions with strategic goals by demonstrating knowledge of market, competition and profitability
Establish travel itinerary (quarterly) with Strategic Account Sales Manager or Regional Director based on area/territory priorities and T&E budget
Analyze and control expenditures to conform to budgetary requirements