Strategic Account Manager

One80 Intermediaries • Grand Rapids, MI

62d

About The Position

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy. Along with their respective Regional Vice President of Sales, SAM is responsible for being an internal and external liaison regarding in-house service for Montage dealer clients. SAM supports the sales organization and identifies sales opportunities by evaluating client’s current offerings and pursuing expansion into new product, distribution, and services.

Requirements

• Bachelor’s degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred)
• 2-5 years Marketing/Business experience OR 2-5 years Sales experience
• Proficient in Microsoft Office applications
• Experience in furniture and warranty Industry preferred

Responsibilities

• Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team.
• Works closely with sales and business management teams to ensure client performance metrics are being met.
• Resolve client concerns and questions.
• Introduces new services.
• Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month.
• Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements.
• Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations.
• Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level