Strategic Account Manager

Zoom

1d • Remote

About The Position

As a Strategic Account Manager, you will be responsible for fostering and maintaining strong relationships with Zoom’s largest and most strategic accounts. Your role will be to maintain existing MRR, drive growth, satisfaction, and long-term success. Your role involves understanding client needs, strategizing solutions to drive business outcomes, and ensuring seamless delivery of our products/services, while serving as the primary point of contact and advocate for our clients within the company.

Requirements

• Proven experience (12+ years) in client-facing roles, preferably in a B2B environment.
• Strong account planning skills.
• Strong understanding of client relationship management, account growth, and solution selling.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple client relationships.
• Display sales excellence and mastery-KPI's, ability to forecast and bring predictability to the business.
• Demonstrate strong business acumen.
• Strategic thinking with a results-driven approach to problem-solving.
• Proficiency in creating and presenting a strong ROI for clients.
• Deep understanding of competitive offerings.

Responsibilities

• Client Relationship Management: Cultivate and nurture relationships with key clients to understand their objectives, challenges, and opportunities. Act as the primary liaison between the company and clients, addressing inquiries, concerns, and requests promptly and effectively. Develop a deep understanding of client industries, trends, and market dynamics to anticipate needs and provide proactive solutions.
• Revenue Responsibility and Strategic Account Growth: Protect and maintain existing MRR. Identify opportunities for account expansion and revenue growth within existing client portfolios. Collaborate with internal teams to develop tailored solutions, proposals, and presentations that align with client objectives and drive business outcomes. Drive upselling and cross-selling initiatives, leveraging a thorough understanding of our products/services to address client needs.
• Client Advocacy and Communication: Serve as a trusted advisor and advocate for clients, ensuring their voice is heard within the organization. Communicate effectively with clients to provide updates, insights, and value-added recommendations. Conduct regular business reviews and presentations to showcase performance, ROI, and future opportunities.
• Collaboration and Team Engagement: Collaborate closely with sales, customer success, product, and support teams to ensure seamless delivery and exceptional client experience. Provide feedback and insights from client interactions to help refine product/service offerings and improve customer satisfaction. Effectively engage Zoom’s executive team to further account objectives. Ability to leverage channel relationships that drive new business with existing customer base.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees