Strategic Account Manager
About The Position
As we push the boundaries of what's possible in customer experience technology, Mosaicx is seeking a dynamic Strategic Account Manager to drive our growth strategy. This pivotal role offers the opportunity to make an immediate impact at a rapidly growing company where you can establish your reputation as a key contributor to our success. We're looking for a proven hunter with the desire to join an innovative growth company that continues to invest in the fast-moving customer experience industry. If you have a demonstrated track record in customer experience and contact center technology solution sales, we want to hear from you!
Requirements
- Bachelor's Degree in business, information technology, or related field
- Equivalent professional experience may be considered
- 5+ years selling SaaS solutions in customer self-service (B2C), contact centers, or related areas
- Proven ability to close deals generating $500K-$1M in annual revenue
- Demonstrated success negotiating and closing complex mid-market to large enterprise deals
- Experience managing and growing accounts
- Strong account relationship management and opportunity identification
- Ability to work independently with minimal supervision
- Excellent time-management and self-direction capabilities
- Superior relationship building and interpersonal skills
- Exceptional written and oral communication skills
- Experience delivering compelling presentations to large audiences
- Willingness to travel on short notice as business needs require
Nice To Haves
- New logo hunter with finance industry experience preferred
- Knowledge of CX (customer experience) and IBA (intelligent business automation)
- Knowledge of conversational IVA
- Experience in finance-related secure payments
- Hungry, motivated self-starter ready to drive new business growth
Responsibilities
- Hunt and acquire new logo accounts to expand Mosaicx's market presence
- Execute and manage the complete sales cycle to generate new solution sales
- Develop and maintain expert-level knowledge of Mosaicx CX solutions and competitor offerings
- Identify and present compelling value propositions to drive additional solution purchases
- Research emerging industry trends to enhance Mosaicx's value proposition
- Establish yourself as a trusted advisor with deep industry and solution expertise
- Proactively manage pipeline with timely opportunity updates and monitoring
- Coordinate sales operations resources to improve sales cycle efficiencies
- Achieve assigned revenue quotas and growth targets
Benefits
- Medical, dental, vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off including vacation, holiday and sick time
- 401(k) retirement plan with company match up to 6% after one year
- Tuition reimbursement & in house learning platform
- Service awards. . . and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
