Strategic Account Manager (Sr Director)

Agero • San Antonio, TX

17d

About The Position

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/ . Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission : The Senior Director of Account Management, Strategic Accounts serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account in the P&C Insurance industry for a Fortune 100 Client. This highly specialized Senior Director role is responsible for ensuring client and revenue retention, significant growth and executive alignment within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, shaping transformational engagements with one of the country’s leading insurance companies. The role includes but is not limited to overall ownership of the Strategic Account, Expanding the existing programs, upselling and cross selling of new and existing products to new and existing senior level stakeholders, and the overall contract Renewal. This individual operates as a strategic trusted advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth.

Requirements

• A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus.
• 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships in the P&C Insurance sector.
• Demonstrated experience growing complex, multi-product solutions (e.g., integrated RSA and AM) for Fortune 100 client relationships.
• Strategic Relationship Mastery: Relationship-focused and customer-centric, skilled in managing the nuances of complex enterprise accounts and building consensus among diverse C-level stakeholders.
• Executive Commercial Acumen: Possesses deep business insight; able to identify sophisticated growth levers, understand complex P&L structures, and translate insights into actionable commercial opportunities.
• Cross-Functional Orchestration: Collaborative and proactive, capable of partnering across teams (Product, Marketing, Operations) to deliver integrated Roadside and Accident Management solutions without direct authority.
• High-Stakes Negotiation: An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in complex, high-value commercial discussions.
• Strategic Discipline: Results-oriented and disciplined, demonstrating exceptional skills in long-term pipeline management and multi-year account planning.
• Willingness to travel frequently as required for high-touch client engagement and strategic reviews.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• This position is not eligible for employer visa sponsorship now or in the future.

Nice To Haves

• You have demonstrated years of experience exceeding Sales targets.
• You have been involved in deals exceeding six figures.
• You have been consistently recognized for sales efforts (President’s Club, Diamond Club, Winner’s Circle, etc.)

Responsibilities

• Strategic Revenue Ownership: Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded.
• Executive Relationship Mastery: Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement.
• Integrated Solution Design: Collaborate with Product, Marketing, Client Success, and Solutions Consultants to architect and deliver tailored solutions that address the client's complex challenges.
• Long-Term Strategic Planning: Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization’s footprint, deepen product adoption, and advance the overall maturity of the partnership.
• Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate client insights into actionable growth levers.
• Complex Contract Negotiation: Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance.
• Strategic Business Reviews: Provide executive leadership for regular Strategic Business Reviews (SBRs) to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement.
• Industry & Brand Representation: Represent Agero in client meetings and industry forums to strengthen the partnership and position Agero as an indispensable market leader.
• Internal Influence: Leverage internal authority and influence to ensure that client growth initiatives are successfully executed within Agero.

Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director