Strategic Account Manager-Health Insurance-Large/National Account

Northwell•North New Hyde Park, NY

About The Position

Plans, organizes and carries-out strategic sales and lead generation within assigned territory. Develops and maintains new client business relationships to increase the adoption of provider network and on-site clinics for self-insured employers; and occupational health services and wellness services for fully-insured and self-insured employers. Cross sells and expands opportunities to existing clients.

Requirements

Bachelor’s Degree or equivalent, required. Knowledge of Marketing and Sales concepts, required.
Minimum of 3-5 years progressively related sales experience including experience with products, services, operations, customer service, marketing and sales techniques.
May have some functional supervision duties and tasks (e.g. project management)
Solid Microsoft based experience with presentation applications, required.
Strong verbal and written communication skills, required.
Payer, occupational health or wellness services experience preferred.
Combined Sales & Account management experience preferred

Nice To Haves

Large, Key/National Client Account Management Preferred
Experience handling client performance
Experience working across multiple departments(Operations, Finance, Data and Analytics, etc.)
Experience working with third party administrators
Experience serving as the point person across all departments and cross functions internally and externally to ensure timely issue resolution and client satisfaction including labor and union leadership
Experience maintaining all contractual and performance guarantee obligations as well as process improvements where needed.
Experience servicing delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
Previous large Client Management/Account Management experience with labor and/or Union clients, Health plan carrier or large health care system preferred
Experience understanding employee benefit plan needs, developing account strategies, and coordinating cross-functional teams to deliver impactful solutions
Experience in a fast paced environment with changing priorities

Responsibilities

Promotes awareness and use of products and services to prospective organizations including self-insured and full-insured employers throughout the New York metropolitan area.
Work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
Regularly exercises independent judgment when selecting methods, techniques for obtaining results, and making recommendations to clients.
Plans, organizes and carries-out presentations and group events for executives, benefit plan managers, brokers and general agents.
Identifies areas for possible improvements and addresses problems within scope of responsibility.
Establishes, builds and maintains positive, professional relationships and interaction at all decision levels.
Maintains a highly credible and professional profile within the industry to promote excellent customer and broker experience.
Maintaining relationship with clients through: •Identifying customer’s needs, •Working with Northwell Health resources to craft a solution proposal, •Continuing use of Northwell Direct products and services through knowledgeable use of comparisons and contrasts with other providers, •Providing after-sales service.
Coordinates sales related efforts between client human resource departments and the various Northwell Health departments.
Acts as a resource to implement and organize Northwell Direct projects and opportunities.
Manages communication and training needs for new group onboarding process with client.
Work is performed without direction. Exercises considerable latitutude in determining objectives and approaches to assignments.
Work is evaluated upon completion to ensure that results and objectives have been met.
Communicates issues, concerns and problems in a solution oriented manner.
Maintains related records.