Strategic Account Manager - Aggregator Partner
About The Position
The SAM Aggregator Partner works directly with their sales counterpart, the Sales Aggregator Partner, to ensure that these partnerships are successful. This position serves as the primary point of contact for KBS strategic aggregator partners such as CBRE, JLL, Cushman Wakefield and BGIS, and is responsible for managing the partner relationship along with the Sales Aggregator Partner, with the goal of growing quarterly and YoY total revenue generated through the partnerships. The Sam Aggregator Partner is primarily responsible for the overall account management activities, ensuring the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall partner satisfaction and growth.
Requirements
- Knowledge of facilities services – preferably janitorial
- Strategic planning and execution
- Past experience working with partners such as CBRE or JLL
- Customer relationship building
- Experience using PowerPoint and putting together QBR’s
- Reporting and data analysis background using Excel and Salesforce
- Understanding of operations, components of operations, and account management processes
- Sales software, CRM/ERP (Salesforce etc.) and related technology
- Ability to identify and close sales opportunities
- Strong interpersonal and customer service skills
- Problem solving and conflict resolution
- 5 years of strategic account management, sales, operation or related field experience in a business-to-business environment
- Bachelor's degree or equivalent business experience required
Responsibilities
- Act as senior point of contact for the aggregator for existing client accounts, establishes productive, professional relationships with key personnel at the partner(s)
- Meet assigned sales quota and expectations for profitability for partnership and the associated client accounts
- Meet KPIs as defined by the partner and KBS
- Achieve strategic partner objectives defined by company management
- Complete strategic partnership plans designed by SAM and Sales leadership
- Work with and through the company SAM program leadership, field operations, customer service, finance, and sales teams to deliver service and growth
- Conduct Quarterly Business Review (QBR) process with each partner
- Update partner notes and other information in related CRM (Salesforce) and other databases as needed; monitor information in systems for proper response and action
- Proactively assess, clarify, and validate partner needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress
- Be the accountable point person for the partner on with all rollouts of new business with each related individual client accounts working with the individual client SAM
- Coordinate senior management involvement with partner as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
