Strategic Account Manager - A&D

Delta Faucet Company of Tennessee • Chicago, IL

7d • Remote

About The Position

At Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet The Strategic Account Manager – A&D is responsible for developing and managing long-term relationships with key architectural and design (A&D) firms. This role will drive specification growth, influence project design choices, and ensure alignment with the company’s product portfolio across commercial, residential, and hospitality channels. The SAM will act as a trusted advisor and brand ambassador, translating design trends into strategic opportunities.

Requirements

• Bachelor’s degree (MBA preferred).
• Minimum 5 years of sales or sales management experience.
• Excellent interpersonal and communication skills; adept at collaborating with internal and external stakeholders.
• Strong analytical capabilities to assess market conditions and craft strategic responses.
• Solid understanding of marketing, finance, and operations.
• Ability to manage multiple projects and adapt to shifting business demands.
• Willingness to travel ~60%.

Nice To Haves

• Experience in commercial interiors, residential design, or hospitality segments.
• Familiarity with LEED, WELL, and other sustainability certifications.
• CEU delivery certification or experience preferred.

Responsibilities

• Account Development & Management Build and nurture relationships with top A&D firms, developers, and influencers in the design community.
• Manage a portfolio of strategic accounts to drive specifications, brand preference, and revenue growth.
• Collaborate with internal product, marketing, and sales teams to deliver tailored solutions to each account.
• Lead RFPs and negotiations to retain and secure future business.
• Project Influence & Specification Support Identify and track key projects in early design phases; influence specification decisions to favor company products.
• Deliver product presentations, CEUs, and design consultations.
• Provide project support from concept through construction administration.
• Strategic Planning & Execution Manage account-specific plans—setting retention/new business goals, product spec recommendations (faucets, sinks, accessories), and executing strategic initiatives like customer events.
• Analyze data/trends to derive insights that boost customer retention and drive revenue.
• Support marketing initiatives, tradeshows, and product launches aligned with the A&D channel.
• Collaboration & Cross-Functional Leadership Partner with project sales, regional sales, distribution, and customer service teams to ensure smooth project execution.
• Provide Voice of Customer feedback to product development and marketing teams.

Benefits

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees