Strategic Account Lead

Left Field Labs

6d•$160,000 - $190,000

About The Position

The Client Strategic Lead is a senior-level role focused on maximizing the strategic value and revenue potential of our most important client relationships. Unlike traditional account management, this role functions as a strategic business partner to our key accounts (Meta, Amazon, Qualcomm, Microsoft, Salesforce, and select others), helping shape their business planning while identifying and converting new opportunities into revenue growth for Left Field Labs. Operating within our pod-based business model, you will own the post-acquisition relationship for 2-3 strategic accounts, focusing on retention, margin optimization, strategic expansion, and long-term partnership development. Success in this role requires exceptional collaboration with our three distinct Pod Leads, who are responsible for meeting the success metrics of their respective practice areas. You will serve as the strategic bridge between client needs and pod capabilities, while identifying opportunities that drive account growth. Expectations of the role are further defined below.Strategic Partnership & Account Growth In collaboration with Sales Team, serve as the strategic contact for 2-3 key accounts, developing deep understanding of their business objectives, challenges, and growth priorities Collaborate with Sales Team to proactively identify expansion opportunities within existing accounts and develop strategic proposals that align with client business goals Develop quarterly plans with clear objectives, KPIs, and targets Lead contract renewals, extensions, and expansion discussions, working closely with leadership teams on complex negotiations Develop and execute account-specific growth plans targeting annual revenue increases Collaborate with clients on their strategic planning processes, positioning Left Field Labs as an essential strategic partner Revenue & Margin Optimization Drive revenue growth through strategic upselling, cross-selling, and identification of new project opportunities Develop and present new service offerings tailored to specific client needs and market opportunities Track and analyze account-level financial performance to identify optimization opportunities Client Success & Retention Ensure exceptional client satisfaction and maintain target renewal rates across assigned accounts Implement regular client health monitoring, including NPS tracking and satisfaction surveys Proactively address client concerns and work with internal teams to resolve issues before they impact retention Develop strong relationships across multiple levels of client organizations, from marketing managers to C-suite executives Represent Left Field Labs at key account functions, events, and other industry related activities, in order to: Create visibility and access for Left Field Labs in both formal and informal settings Form deeper relationships with more face-to-face interactions building stronger and more personal connections Strategic Value Creation Complete quarterly strategic initiatives that drive long-term account value and business development Introduce new Left Field Labs capabilities and services to existing clients, in collaboration with Pod Leads Gather strategic client feedback to inform service development and company growth initiatives Identify opportunities for thought leadership, case studies, and partnership announcements Cross-Functional Collaboration & Pod Partnership Build strategic partnerships with all Pod Leads, understanding each pod's visions, capabilities, capacity, and success metrics Work closely with Pod Leads to align client opportunities with pod priorities and resource availability Collaborate with Pod Leads to identify opportunities that may leverage multiple practice areas for comprehensive client solutions Establish effective communication channels between all pods involved in the key account, fostering collaboration and knowledge sharing Champion the sharing of best practices and key account-related insights across teams to enhance performance, client satisfaction, and account management Support strategic discussions between clients and relevant Pod Leads as needed to ensure optimal project scoping Support Pod Leads in achieving their success metrics by bringing forward qualified opportunities that align with their specializations Project & Relationship Management Develop comprehensive project briefs in collaboration with Pod Leads, ensuring clear communication of client objectives and pod-specific requirements When needed, coordinate cross-pod projects and initiatives, ensuring seamless collaboration when multiple practice areas are involved Maintain detailed account documentation and relationship mapping, including pod engagement history and opportunity pipeline

Requirements

10+ years of strategic account management experience at digital agencies or consulting firms
Proven track record of growing existing accounts and achieving retention targets above 85%
Experience managing relationships with enterprise-level technology companies
Strong business acumen with ability to understand complex client business models and objectives
Exceptional strategic thinking and problem-solving abilities
Outstanding written and verbal communication skills with senior executive-level presentation experience
Advanced project management and organizational skills with ability to manage multiple complex accounts
Financial acumen including understanding of margins, profitability, and contract structures
Consultative selling skills with focus on value-based solution development

Nice To Haves

Experience with Big Tech companies (Meta, Amazon, Google, Microsoft, etc.)
Background in digital transformation, experience design, or emerging technology services
MBA or equivalent advanced business education
Previous experience in business development or strategic partnerships

Responsibilities

In collaboration with Sales Team, serve as the strategic contact for 2-3 key accounts, developing deep understanding of their business objectives, challenges, and growth priorities
Collaborate with Sales Team to proactively identify expansion opportunities within existing accounts and develop strategic proposals that align with client business goals
Develop quarterly plans with clear objectives, KPIs, and targets
Lead contract renewals, extensions, and expansion discussions, working closely with leadership teams on complex negotiations
Develop and execute account-specific growth plans targeting annual revenue increases
Collaborate with clients on their strategic planning processes, positioning Left Field Labs as an essential strategic partner
Drive revenue growth through strategic upselling, cross-selling, and identification of new project opportunities
Develop and present new service offerings tailored to specific client needs and market opportunities
Track and analyze account-level financial performance to identify optimization opportunities
Ensure exceptional client satisfaction and maintain target renewal rates across assigned accounts
Implement regular client health monitoring, including NPS tracking and satisfaction surveys
Proactively address client concerns and work with internal teams to resolve issues before they impact retention
Develop strong relationships across multiple levels of client organizations, from marketing managers to C-suite executives
Represent Left Field Labs at key account functions, events, and other industry related activities, in order to: Create visibility and access for Left Field Labs in both formal and informal settings Form deeper relationships with more face-to-face interactions building stronger and more personal connections
Complete quarterly strategic initiatives that drive long-term account value and business development
Introduce new Left Field Labs capabilities and services to existing clients, in collaboration with Pod Leads
Gather strategic client feedback to inform service development and company growth initiatives
Identify opportunities for thought leadership, case studies, and partnership announcements
Build strategic partnerships with all Pod Leads, understanding each pod's visions, capabilities, capacity, and success metrics
Work closely with Pod Leads to align client opportunities with pod priorities and resource availability
Collaborate with Pod Leads to identify opportunities that may leverage multiple practice areas for comprehensive client solutions
Establish effective communication channels between all pods involved in the key account, fostering collaboration and knowledge sharing
Champion the sharing of best practices and key account-related insights across teams to enhance performance, client satisfaction, and account management
Support strategic discussions between clients and relevant Pod Leads as needed to ensure optimal project scoping
Support Pod Leads in achieving their success metrics by bringing forward qualified opportunities that align with their specializations
Develop comprehensive project briefs in collaboration with Pod Leads, ensuring clear communication of client objectives and pod-specific requirements
When needed, coordinate cross-pod projects and initiatives, ensuring seamless collaboration when multiple practice areas are involved
Maintain detailed account documentation and relationship mapping, including pod engagement history and opportunity pipeline