Labor (PBM)

RxBenefits, Inc.•Virginia Beach, VA

10h•$88,000 - $110,000•Remote

About The Position

The Strategic Account Executive position directly supports and leads the service and strategy for a diverse book of TPA and Multi-Employer clients. The SAE engages during the after-sales phase of the business; then after go-live, assumes complete responsibility of maintaining an extremely positive relationship with our clients. These positions may work remotely or in our Birmingham, AL headquarters, and requires up to 50% travel.

Requirements

High School diploma is required. Associate’s or Bachelor’s degree preferred.
5+ years related industry experience and/or training.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Thorough knowledge of Employee Benefits insurance. Ability to read, analyze and interpret industry policies and contract documents.
Excellent presentation and communication skills.
Strong analytical and critical thinking skills.
Strong organization skills with the ability to prioritize in a dynamic environment.
Self-motivated with the ability to work independently with limited supervision or within a group or team.

Responsibilities

Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts.
Proficiently know marketplace, carriers, underwriting requirements & the benefits/services they offer.
Keep other Account Managers, Service Representatives, Directors, Vice President - Account Management and Vice President Business Development fully informed of all important activities on client accounts
Participate in development sessions and seek learning for skill and knowledge development.
Owns and oversees contracts are fully executed on an annual basis. Responsible for assisting TPA/MEO/Consultants with questions regarding all legal documents.
Maintain Strategy Plans for book of clients and work collaboratively across internal teams to advocate for client retention, client satisfaction and client needs.
Stays abreast of industry and competitive activities and updates account plans appropriately.
Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports, etc
Owns the At-Risk clients and the At-Risk process and provides weekly updates via Salesforce and to management.
Assists Account Manager with Preparing and obtaining employee materials and present employee benefits via webinars, benefit fairs, face-to-face enrollment meetings and enroll employees in the appropriate services in a timely manner.
Assist in the communication of benefits in enrollment meetings, webinars with client and PBM companies
Act as liaison in conjunction with Pharmacy Operations, between client, brokers and PBM companies in order to independently resolve all service problems. Specifically, assist the client in resolving billing, claim, eligibility, COBRA and customer service problems.
Independently manage, with input from Service Representatives, Client Implementation, booklets, enrollment kits, enrollment forms, letters and checklists
Prepare and assure accuracy on audits, census data and quoting.
Make regular service/relationship calls to clients including client visits, recurring calls, and strategy and planning sessions.
Preparation of reports deemed necessary by the Account Management leadership.
Assists Account Manager with keeping all information on accounts accurate and up to date.
Grow and maintain existing client relationships as identified collaboratively with Business Development (Sales team)
Communicate to our clients "Our Value Added Service.”
Meet or exceed departmental goals established by Account Management leadership.
Assist with keeping department materials, contacts, intranet, etc. up to date.
Assist with the development of job aids, training materials, etc
Present a positive image in and out of the office to fellow employees, members, providers, and the community
All other duties as assigned

Benefits

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies