Sr. Strategic Account Executive - PBM Health Plans - Remote

UnitedHealth Group•Charleston, SC

22h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Strategic Account Executive manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. The Strategic Account Executive serves as a client facing resources for assigned clients. They are client advocates within the organization and coordinate with other functional areas within the organization to manage to the contract, which includes rebates, performance guarantees, position and win upsells, meet contractual obligations, etc. They may work closely with Sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for upselling appropriate services to clients, renewing existing contracts, retention of membership and maintaining high client satisfaction. The Strategic Account Executive must be self-directed and able to work in a self-structured environment. Candidates will be able to hold themselves accountable to their responsibilities, and should be a resource, coach and teacher to others. They must be able to assess and interpret client needs and requirements, and then identify solutions and company capabilities, translating concepts into practice. They can work on complex problems and issues and provide innovative and effective solutions that support both the client and the organizations goals and objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of experience in PBM client account management
2+ years of experience with managing client contracts
Advanced proficiency in delivering presentations to various audiences
Proficient with MS Suite - Word, Excel, PowerPoint
Ability to potentially travel up to 25%25
Willing to work with clients and colleagues across various time zones
Driver’s License and access to a reliable transportation

Nice To Haves

3+ years of experience with upsell programs to clients
2+ years of PBM operations experience
2+ years of experience supporting PBM Healthplan clients
Project Management Experience/Certification
Familiarity with RxClaim; Tracker and Navigator
Advanced understanding of PBM industry

Responsibilities

Manages assigned accounts with a focus on client trend and contract performance, strategic plan development and execution, cultivating and maintaining multi-level client relationships
Manages client contract renewal or market check activities with the primary goals of retaining clients, obtaining multiple year agreements and maintaining or improving profitability
Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
Maintains consistent, accurate, and regular client communications
Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news
Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees, rebate performance and contractual obligations; ensures that all assigned contracts are monitored and reported as stated in the terms
Responsible for facilitating the creation and delivery of client presentations, implementation activities as applicable and daily client interaction
Stays abreast of industry trends and developments, and demonstrates strong communication skills in presenting these to clients
Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, and can articulate these accurately to clients and internal partners
Provides leadership to team members in client, segment, and corporate initiatives
Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
Maintains documentation on clients in both Optum systems, and within client dashboards – examples include the Executive Sponsor Dashboard and Salesforce
Participate in sales preparation meetings and finalist sales presentations as necessary
Responsible for ensuring client satisfaction and developing action plans if NPS does not reflect high client satisfaction
Provides support to other departments as requested
Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx’s policies and procedures via OptumRx’s Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices
Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate