Strategic Account Executive - UMR - Remote

UnitedHealth Group•Orlando, FL

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. May work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up - selling of appropriate services to clients, renewal of existing contracts and retention of membership and client satisfaction. Positions in this function must be self - directed and able to work in a less structured environment. Candidate will be able to hold him / herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of experience in PBM Client Relationship Management or Account Management
Experience with PBM client contract, compliance, negotiation and upsell
Experience partnering with PBM new client implementations
Experience presenting to senior level client leadership
Proven ability to prioritize and meet deadlines
Ability to travel up 25%25

Nice To Haves

Project Management Experience / Certification
Advanced understanding of PBM industry
Proven ability to work in self-motivated environment with limited supervision
Proven ability to demonstrate professionalism both with internal and external clients
Proven solid oral and written communication
Proven solid negotiation skills

Responsibilities

Management of book of business
Secure renewal and upselling programs
Manage ongoing contract relationships and service delivery to clients for ten or more accounts
Act as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Build relationships with employer / group clients (not individual members) and partners with a UHG Client Relations Manager for overall and day-to-day service delivery
Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs