Strategic Account Executive – Healthcare Vertical

Crescendo•New York, NY

58d•Remote

About The Position

Crescendo combines world-class customer experience technology with human-centric insight to deliver transformative solutions at scale. Our Augmented AI platform powers mission-critical operations for enterprise-level organizations — including leading healthcare partners redefining patient engagement, care coordination, and operational performance. As a Healthcare Strategic Account Executive, you will own and expand relationships with major healthcare systems, IDNs, and payors across the U.S. You will operate as a trusted executive advisor, helping healthcare leaders modernize patient experience, streamline care operations, and drive measurable clinical and financial outcomes using Crescendo’s Augmented AI solutions. This is a senior, strategic sales role designed for a consultative seller with deep healthcare industry fluency and a proven record of closing large, complex enterprise deals.

Requirements

10+ years of enterprise sales experience within healthcare technology, services, or SaaS.
Proven success selling into hospitals, IDNs, or health payors with a history of multi-million-dollar deal closure.
Healthcare Expertise
Strong understanding of healthcare operations, clinical workflows, patient experience, and regulatory dynamics.
Executive-level network and credibility within U.S. healthcare systems.
Strategic Selling Skills
Demonstrated mastery of consultative, value-based selling and complex buying-committee navigation.

Nice To Haves

You bring a national healthcare market perspective with the ability to connect macro trends to actionable client strategies.
You combine executive presence with deep curiosity and a builder’s mindset.
You thrive in high-growth, transformation-oriented environments.

Responsibilities

Strategic Account Leadership
Build multi-year relationships with healthcare executives including CIOs, CMOs, COOs, and VPs of Patient Experience, Digital Health, and Operations.
Develop and execute national strategic account plans aligned to healthcare transformation priorities.
Healthcare Solution Selling
Position Crescendo as a platform for improving patient engagement, care coordination, workforce efficiency, revenue cycle performance, and clinical quality.
Quantify ROI through healthcare-specific metrics such as HCAHPS, patient access metrics, readmission reduction, operational cost savings, and throughput improvement.
Executive Engagement & Thought Leadership
Serve as a subject-matter advisor on healthcare trends including AI-enabled workflows, patient journey redesign, interoperability, and digital front-door strategies.
Represent Crescendo at major industry forums such as HIMSS, CHIME, HFMA, Becker’s, and regional health system events.
Cross-Functional Leadership
Partner with product, solution engineering, clinical SMEs, and customer success to ensure alignment between healthcare client goals and Crescendo’s platform capabilities.
Influence healthcare-specific roadmap enhancements based on enterprise market feedback.
Account Expansion & Growth
Identify whitespace and cross-sell opportunities across ambulatory, acute, specialty, telehealth, and population health service lines.
Own national healthcare quota attainment, forecasting accuracy, and deal execution.