Strategic Account Associate

TransPerfect•York, NY

About The Position

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments. TransPerfect Legal is a division of the family of companies that form TransPerfect. What You Will Be Doing: Responsible for all client communication, understanding client goals and interests, and discussing project requirements with clients. Serve as a liaison between the client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow. Maintain and strengthen relationships within existing accounts. Track new and existing revenue within assigned accounts by service type. Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports). Develop a strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients. Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports, memos, letters, etc.) Lead all billing and invoice collection tasks for assigned accounts. This includes billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management. Provide support to senior team members and perform other special projects or duties as required.

Requirements

Bachelor's Degree
1 - 2 years of direct work experience in account management or a similar capacity.
Exceptional verbal communication and presentation skills
Excellent problem-solving ability and organizational skills
Ability to build and maintain lasting relationships with clients
Ability to work within a team and all levels of management
Understanding of the legal industry, including eDiscovery and all phases of the EDRM

Responsibilities

Responsible for all client communication, understanding client goals and interests, and discussing project requirements with clients.
Serve as a liaison between the client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
Maintain and strengthen relationships within existing accounts.
Track new and existing revenue within assigned accounts by service type.
Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
Develop a strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports, memos, letters, etc.)
Lead all billing and invoice collection tasks for assigned accounts. This includes billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
Provide support to senior team members and perform other special projects or duties as required.