Store Operations Support Specialist

Domino's Corporate•New York, NY

13h•Onsite

About The Position

Domino’s Pizza, a brand with a rich history since 1960, has evolved into a technology leader with a significant portion of its sales through digital channels. The company prides itself on promoting from within, with many local business owners starting as delivery drivers or pizza makers. The Store Operations Support Specialist role is crucial for maintaining and improving operational excellence across all US stores. This position involves conducting comprehensive operations assessments, evaluating performance in areas such as Product, Service, Image, Food Safety, Team Member Safety, and Technology/Innovation. The specialist will provide hands-on training, ensure compliance with DPZ Standards, and facilitate educational programs to enhance operational efficiency. The role requires significant travel, partnership with marketplace leaders, and participation in special programs and new innovation rollouts, acting as a key resource for information and support within the marketplace. Administrative duties include maintaining communication links, planning store visits efficiently, and participating in team meetings.

Requirements

Minimum 1-year General Management experience at Domino’s Pizza store
Role model operator with history of exceptional evaluation scores
Experience coaching and developing team members
Proficient in leveraging technology and innovation in stores to drive operational performance
Ability to work independently and be results oriented
Thorough understanding of Domino’s Pizza standards, policies, and procedures
Appropriate level of computer and technology skills (Microsoft office)
Ability to give and receive constructive feedback and diffuse volatile situations
Outstanding communication including verbal, written and presentation skills
Strong interpersonal, time management and organizational skills
Effective coaching and motivational skills, professional demeanor
Ability to travel 75- 85%, including overnight travel
Willingness to work 3-4 weekends per month
Recommendation from Franchisee, Director of Corporate operations or equivalent
High School Diploma required

Nice To Haves

2 years General Management experience at Domino’s Pizza store
Experience as a multi-unit supervisor or Operations Trainer

Responsibilities

Conduct Operations Assessments in all US stores
Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
Provide hands-on training during the assessment with a positive attitude
Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
Evaluate all stores in assigned area multiple times per year to meet team objective
Assist team to meet visit goal which may include travel outside of your assigned area
Facilitate educational programs on operations evaluation and improvement
Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
Educate marketplace on current and revised standards in a proactive manor
Perform calibration visits with the marketplace leaders
Assess and share best practices
Participate in special programs such as Domino’s Pizza Prep School
Participate in FBC, Franchisee and Specialist on-boarding
Gather and provide specialized data upon request
Support the testing and rollout of new innovations or product launches
Act as a resource for information to the marketplace
Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
Utilize store data and provided technology to effectively plan store visits
Schedule all travel in the most cost-effective manner
Utilize available reports and data to ensure store visits are completed on schedule
Facilitate and participate in team and individual meetings