Store Operations Manager (GM)
About The Position
Insomnia Cookies is actively hiring for a Store Operations Manager at their Kansas City, MO, store. They are seeking hospitality-focused individuals looking to join a fun, entrepreneurial, and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities, and achievable sales success. Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years later, their innovative bakery + delivery concept has become a cult brand known for its loyal following of cookie lovers who crave warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What What's Possible"!
Requirements
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Nice To Haves
- Familiarity with using commercial convection ovens
Responsibilities
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
Benefits
- a competitive base + monthly bonus compensation package.
- a $50.00 per month cellphone data plan stipend.
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
- Enrollment in our Cookie College learning/training platform.
- free cookies, awesome swag and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
