Store Operations Manager (GM)

Insomnia Cookies • Manchester, NH

2d • Onsite

About The Position

Insomnia Cookies is seeking strong management to join their team at the Manchester, NH location. They are looking for hospitality-focused individuals who want to join a fun, entrepreneurial, and rapidly growing company. This role offers great training & mentorship, professional growth/quick advancement opportunities, and achievable sales success. Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years, their innovative bakery + delivery concept has grown into a cult brand known for warm, delicious cookies delivered all day and late into the night. With over 300 stores globally, a flagship "sweet-easy" concept in Philadelphia (where the company is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies aims to revolutionize the cookie game.

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

Nice To Haves

• Familiarity with using commercial convection ovens

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Benefits

• a competitive base salary + quarterly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed